Shift Supervisor F/T

SUMMARY

Assists the Store Manager in all operations of the Goodwill Retail Store or Outlet as described below.

SPECIAL REQUIREMENTS

Will typically be required to work regular weekend (i.e. Saturday, Sunday), holiday and evening hours customary to the retail trade.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assist customers and donors in a timely and courteous manner, ensuring excellent customer service.
• Maximize used goods processing through the proper application of Goodwill techniques, including sorting, preparing and pricing items for sale. Meet or exceed production goals on a consistent basis.
• Ensure that the store and surrounding premises are kept neat, clean and orderly and free of safety hazards and that health, safety and emergency procedures are understood and followed by employees. Immediately report all unsafe conditions to supervisor.
• Help unload truck as required; sort and grade newly arrived goods.
• Aid in training new employees in a timely manner and according to agency and store policies and procedures.
• Maintain production areas to ensure ease of operations.
• Comply with cash handling and security policies; close out register for daily total; confirm correct amount; notify supervisor of any discrepancy; make nightly deposit to designated bank, as required.
• Responsible for the store's operation in the absence of the Store Manager and Assistant Manager including, but not limited to: opening and closing the store; directing the activities of store personnel; ensuring proper adherence by store employees to agency policies and procedures, CARF standards, safety and security regulations; ensuring that all sales transactions are rung up and reported accurately; ensuring that donated goods are processed appropriately; ordering store supplies and truck delivery; and checking security of building. In dealing with infractions or unusual situations, Shift Supervisor must seek assistance from supervisor or Human Resources, as appropriate and report any infractions or unusual situations to the Store Manager.
• Maintain store records, as required.
• Immediately report any suspicions or allegations of fraud to supervisor.
• Comply with all CARF, Agency and store policies and procedures.

OTHER DUTIES

• Employee will be required to perform bank transactions necessary to store operations, e.g. depositing daily receipts, securing rolled coins or specific denominations of bills, etc., and must have access to transportation for travel to/from designated bank.
• Employee will be included on Alarm Responder Roster for assigned store/location. Must respond upon notification from alarm monitoring company, in-person, to alarm calls that occur before/after typical hours of business operations. Employee must follow established procedures for responding to an alarm call and must have access to transportation to travel to/from store at such times. Employees must provide personal telephone and/or cell phone information in order to be available to receive alarm calls and must maintain ongoing phone service.

QUALIFICATIONS

• Education and/or Experience: High school diploma or general education degree (GED) plus a minimum of one year related experience and/or training. Must have attained 18 years of age.
• Language Skills: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to speak effectively with customers, clients and other employees of the organization.
• MATHEMATICAL SKILLS: Ability to add and subtract two digit numbers and to multiply and divide. Ability to perform these operations using units of American money.
• Reasoning Ability: Ability to apply common sense understanding to carry out simple instructions. Ability to deal with standardized situations with only occasional or no variables.
• Other Skills and Abilities: Must be able to effectively delegate tasks to store personnel to ensure that store operations are fulfilled and carry out assigned duties with minimal supervision. Must exhibit a high level of integrity and business ethics.

PHYSICAL DEMANDS

• While performing the duties of this job, the employee is regularly required to stand, walk, and talk or hear. The employee frequently is required to use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 100 pounds. The employee is regularly required to assist customers when unloading bags and boxes of donations from their vehicle and carrying purchases to their vehicle. Employee may also be required to assist customers with handling of donations or purchases of large and heavy items such as furniture and appliances (e.g. microwave oven, television, computer equipment, etc.). Additionally, the employee is required to place large objects on the sales floor for display or in a crate or cart for disposal. A hand truck should be used whenever possible to move large/heavy objects. The assistance of additional staff must be sought when lifting such objects, whenever feasible, and proper lifting techniques must be applied.

WORK ENVIRONMENT

• The work environment is usually hectic (fast paced) with regular deadlines and production quotas. Retail Shift Supervisors are subject to temporary re-assignment or transfer to assigned locations within the agency Goodwill territory.
• While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions; moving mechanical parts; high, precarious places; fumes or airborne particles; toxic or caustic chemicals; outside weather conditions; and risk of electrical shock. The noise level in the work environment is usually moderate and typical of a busy retail environment.

Equal Opportunity Employer