SHIFT SUPERVISOR (COURTESY PATROL) - Sheriff's Office

About the Role

Responds to accidents and incidents on the highway systems, assists in analyzing situations, and determines plans of action for removing incidents. Assists motorists with disabled vehicles, operates and maintains the incident response vehicle, and ensures compliance with safety and ethical regulations. Performs administrative reporting, supervisory duties, and Freeway Incident Management training.

Responsibilities

• Supervises employees, including evaluation, timekeeping, and personnel matters.
• Coordinates unit schedules, activities, and actions.
• Performs freeway incident management activities, including incident after-action reviews.
• Responds to accidents and incidents, analyzes situations, and determines removal plans.
• Responsible for equipment repair and maintenance.
• Implements and facilitates new hire and employee training programs.
• Performs administrative reporting and recordkeeping, ensuring accuracy and legibility.
• Assists superiors with administrative duties and notifies senior managers of serious incidents or complaints.
• Attends and completes all required training.

Requirements

• High school diploma or GED.
• Two (2) years of supervisory experience.
• Valid driver's license, Class C or above.
• Freeway Incident Management / First Responder Certification required within six (6) months of hire.

Qualifications

• Technical training in transportation management, traffic/incident management, engineering, highway construction, or automobile repair preferred.
• Skills in first-line supervision of field units.
• Knowledge or experience in automotive repair, roadway maintenance, highway emergency response, or traffic control preferred.
• Good interpersonal and public relations skills.
• Experience or training in public speaking desirable.
• Ability to understand, interpret, and apply policies and procedures.
• Proficiency in preparing official documents and using basic word processing and spreadsheet software.
• Working knowledge of applicable policies, department organization, and functions.
• Ability to control emotions, communicate clearly, and work with diverse populations.
• Commitment to continuous performance improvement and professional development.

Physical Demands and Work Environment

This is an outdoor position requiring work in inclement weather and adverse conditions, including rain, snow, ice, wind, and extreme temperatures. Physical activities include limited automotive service, dispensing fuel, changing tires, using hand and power tools, moving debris, and lifting/placing traffic cones. The role involves lifting, pulling, pushing, standing, walking, squatting, crawling, and working in cramped or low-clearance areas. Operators work on or beside major highways with high-speed and high-volume traffic and must drive a full-size pick-up truck. Willingness to work overtime, weekends, holidays, rotating shifts, evenings, and nights is required.

Benefits

• Group health plans for medical, dental, and vision coverage.
• Employee Assistance Program (EAP).
• Life and long-term disability insurance.
• Flexible spending accounts for health care and dependent care reimbursements.
• Retirement benefits through the Texas County & District Retirement System (TCDRS) and a deferred compensation program.
• 13 paid holidays and a Wellness Program.