SHIFT SUPERVISOR (COURTESY PATROL) - Sheriff's Office

About the role

Responds to accidents and incidents on the highway systems and assists in analyzing the situation and determining a plan of action for removing the incident. Assists motorists with disabled vehicles on the highway systems and removes vehicles or motorists from the roadway if necessary. Operates and maintains the incident response vehicle in accordance with preventive maintenance inspection (PMI) policies and procedures. Ensures that all courtesy, ethical, and safety regulations and requirements are met so that all employees and the public are provided a safe working environment. Performs administrative reporting and supervisory duties including Freeway Incident Management training.

Responsibilities

• Supervises employees including evaluation, timekeeping, and other personnel matters.
• Coordinates unit schedules, activities, and actions as needed.
• Performs freeway incident management activities including incident after action review.
• Responds to accidents and incidents on the highway systems and assists in analyzing the situation and determining a plan of action for removing the incident.
• Responsible for equipment repair and maintenance.
• Implements and facilitates new hire and employee training classes and programs.
• Performs administrative reporting and recordkeeping.
• Verifies that reports are accurate and legible.
• Assists superiors or designated personnel with administrative duties.
• Notifies senior managers of serious accidents, significant employee complaints and other extraordinary happenings in a timely manner.
• Attends and completes all required training.
• Performs all other duties as assigned.

Requirements

• High school diploma or GED.
• Two (2) years of supervisory experience.
• Valid driver's license required, Class C or above.
• Freeway Incident Management / First Responder Certification required within six (6) months of date of hire.
• This position is an outdoor assignment requiring that the incumbent drive and work in inclement weather or adverse conditions to include, but not limited to, rain, snow, ice, wind, and extreme temperatures in day or night conditions.
• Operators must be able to engage in physical activity to include performing limited automotive service; dispensing fuel to stranded vehicles; changing tires; using both hand and power tools including vehicle jacks, wrenches, and air or electric tools; moving limited debris; and placing, setting, moving, and lifting traffic cones.
• Lifting, pulling, pushing, standing, walking, squatting, crawling, working on knees, and working in cramped or low clearance places are typical activities for this position.
• The operator will work on or beside major highways carrying high speed and/or high volumes of traffic.
• Incumbents must drive a full size pick-up truck.
• This position requires that the individual be able to perform all of the required duties of the position without restriction.
• Must be willing to work overtime, weekends, holidays, rotating shifts, evenings and nights.

Qualifications

• Technical training in transportation management, traffic or incident management, engineering, highway construction, or automobile repair preferred.
• Skills in first line supervision of field units and knowledge or experience in automotive repair, roadway maintenance and construction, highway emergency response patrol activities, or traffic control activities preferred.
• Must have good interpersonal and public relations skills.
• Experience or training in public speaking desirable.