Shift Supervisor - Broomfield Store

About the role

The Retail Center Shift Supervisor will lead the day-to-day operations of the retail center, ensuring safety, customer focus, and efficient product flow.

Responsibilities

• Maintain and enhance customer relationships
• Monitor and address immediate issues of safety, customer focus, product flow, and aesthetics
• Manage breaks and redirect staff/work teams to address call-offs
• Coach employees verbally and with initial write-ups
• Facilitate employee purchases
• Aid in opening and closing procedures
• Verify daily sales report paperwork
• Count drawers and make change between drawers and the safe
• Assist with inventory process
• Plan, coordinate, and control customer service team activities
• Handle first escalation for customer complaints
• Act as point of contact for turning down donations at ADCs
• Cross-train to ensure proficiency in multiple roles
• Ensure accurate processing of E-Commerce product
• Operate and maintain equipment such as pallet jacks, walkie stackers, forklifts, hand dollies, etc.

Requirements

• Previous supervisory experience in retail, restaurant, hospitality, production, manufacturing, or similar industries
• Two (2) years’ retail experience desired
• Familiarity with product pricing, trends, fashions, and seasonal changes
• Effective communication skills, both verbally and electronically
• Ability to obtain certifications in relevant equipment operation
• Quick problem-solving and decision-making abilities
• Confidentiality and adherence to Goodwill’s policies and procedures
• Proficiency in using office equipment, software, and web-based applications
• Ability to manage corporate email and calendar
• Physical stamina for prolonged standing, bending, and lifting up to 8 hours per day
• Flexible schedule to include weekends, evenings, and holidays with occasional overtime

Qualifications

• High School diploma or equivalent
• Reasonable accommodations for individuals with disabilities