Shift Supervisor

Supervision

• Supervises open and close activities during non-service hours.
• Provides "work direction" to crew members.
• Addresses performance problems of crew members that require immediate attention; refers problem to the unit manager for progressive discipline if appropriate.

Q.S.C. Standards

• Maintains product quality and takes corrective action where necessary.
• Fulfills store cleaning plan.
• Maintains positional and service line organization.
• Maintains service times and determines efficiency.
• Exhibits a positive customer service attitude at all times.

Controls

• Fulfills flowcharts, prep projections, and "build-to" charts.
• Maintains labor usage against sales readings and recommends corrective action to the General Manager if necessary.
• Fulfills store plans as set by the unit manager.

Training and Performance Management

• Aids in training and cross-training of positional skills, as directed by the unit manager.

Policies and Procedures

• Fulfills procedures in the Operational Procedures Manual.
• Affirms time card accuracy and wage/hour compliance during non-service shifts for which they are responsible.
• Fulfills cash control and banking policies, knows register procedures.
• Maintains safe working conditions by following all safety and security policies and procedures; notifies the unit manager of any accident or injury.
• Maintains dress policy is followed at all times.
• Fulfills maintenance procedures and Preventative Maintenance Schedule duties.

Employee Relations

• Uses consistent and appropriate practices in carrying out supervision and "work direction" accountabilities.
• Notifies the unit manager of any performance and/or discipline problems, providing sufficient information for the unit manager to take corrective action as required.

EMPLOYMENT STANDARDS

• Knowledge: Thorough knowledge of Wendy's Operational Procedures and Standards.
• Education: High School graduate or equivalent educational certificate.
• Experience: At least 1 year of experience in the restaurant industry.
• Age Requirement: Must be at least 18 years of age.
• Minimum Hours Requirement: This position is expected to maintain an average of 32 hours or more per week over a calendar year.