Shift Supervisor

About the role

The Shift Supervisor provides leadership and oversight of residential unit operations during assigned shifts, supervising Residential Treatment Specialists and ensuring the consistent implementation of trauma-informed care, Therapeutic Crisis Intervention (TCI) practices, and restraint reduction strategies.

Responsibilities

• Provides direct supervision and leadership to Residential Treatment Specialists I, II, and III during assigned shifts.
• Establishes clear expectations for staff performance, professional conduct, and program structure.
• Delegates responsibilities and coordinates staff assignments to ensure safe and effective unit operations.
• Provides real-time direction and guidance to staff during routine programming and crisis situations.
• Maintains clear awareness of youth supervision and staffing coverage at all times.
• Ensures residential routines, schedules, and program expectations are consistently implemented.
• Maintains awareness of youth whereabouts, activities, and participation in programming.
• Maintains awareness of the condition and safety of the unit environment.
• Reviews incident documentation and shift reports for accuracy and completeness.
• Communicates significant events, safety concerns, and operational updates to leadership and incoming shifts.
• Demonstrates advanced emotional self-regulation and maintains a calm presence during stressful or crisis situations.
• Models appropriate emotional responses and problem-solving strategies for staff and youth.
• Supports staff in maintaining emotional regulation when responding to challenging youth behavior.
• Promotes respectful communication and professional interactions among staff and youth.
• Maintains situational awareness and sound judgment in high-stress situations.
• Serves as the on-call supervisor during assigned times, responding to staffing needs and operational concerns as they arise.
• Coordinates shift coverage for call-offs or staffing shortages by identifying and securing appropriate staff to maintain safe supervision ratios and program operations.
• Maintains communication with residential leadership and other departments regarding operational concerns, youth needs, and safety issues.
• Ensures staff maintain appropriate youth supervision, engagement in programming, and adherence to treatment plans.
• Adjusts staff assignments as needed to ensure appropriate supervision and effective program functioning throughout the shift.
• Maintains a safe, structured, and therapeutic residential environment for youth and staff.

Qualifications

• Education: High school diploma or GED; A Bachelor’s degree program, in a related field, may substitute for experience.
• Experience: At least 3 years in residential or behavioral health setting; At least 1 year supervisory experience.
• Other: Valid driver license in the State of Ohio with an acceptable driving record; Successful completion of all required post-offer background checks; Current TB skin test or equivalent showing no signs or symptoms of tuberculosis upon first day of work; Successful completion of the following training courses or certifications within 30 days of starting work: Therapeutic Crisis Intervention, BLS certification, Safety Routine Care, Youth Engagement, Trauma Informed Care, Mental Health First Aide, Advanced De-Escalation, Incident Documentation, Leadership Skills, Emotional Intelligence, Managing Conflict, Coaching Framework, Situational Leadership Skills, Leadership and Supervision.