Shift Supervisor

This position is for a families with children shelter located at Echo Place, Bronx, NY 10457.

About the role

The Shift Supervisor provides direct supervision of staff and ensures the safety and well-being of shelter residents. Responsibilities include staff coordination, fire safety compliance, administrative duties, and client support.

Responsibilities

• Conduct ongoing individual supervisory meetings, building inspections, and provide feedback on job performance.
• Coordinate work schedules, timesheets, time-off requests, and work assignments.
• Evaluate paperwork and documentation, including Security Log and Maintenance Work Order Log books.
• Coordinate security and maintenance staff training, development, and evaluation.
• Fulfill duties of residential aides and/or custodial personnel in their absence as needed.
• Maintain fire safety by coordinating the Fire Safety plan and training all staff on procedures and building evacuation.
• Coordinate monthly fire drills and maintain fire drill logs.
• Perform periodic building inspections for fire safety hazards or violations, and ensure all fire prevention systems (centralized fire alarm panel, sprinkler system, smoke detectors, fire extinguishers) are functional.
• Coordinate servicing and document inspections of all fire safety equipment.
• Provide new program clients with written fire safety and prevention information.
• Complete administrative duties, including transfer paperwork, intakes with new clients, incident reports, visitor logs, vehicle sign-out sheets, and roster maintenance in CARES.
• Maintain mail logs and handle email correspondence.
• Establish and maintain appropriate staff/client boundaries and direct clients to the appropriate staff or department for their needs.
• Communicate incidents and client observations to Facility Manager, Case Managers, Senior Case Managers, Director of Social Services, and Program Director as needed.
• Assist with new family arrivals, apartment turnovers, intakes, and program orientation.
• Monitor client behavior to ensure compliance with House Rules, Program Policies, and Procedures.
• Monitor facility interior and exterior to ensure client safety, prevent damage/theft of agency property, and prevent emergencies.
• Clean program areas after or before usage as needed.
• Assist with move-outs, curfew violators, and new residents.
• Complete intakes with new residents.
• Provide guidance to clients on proper upkeep of living quarters, personal hygiene, grooming, attire, meal attendance, and participation in support service activities.
• Maintain, prepare, and distribute hygiene supplies, donations, and living supplies to clients.
• Drive program vehicle to transport shelter residents to appointments, housing interviews, job interviews, training sites, and partnering organizations as assigned.
• Conduct periodic building and grounds inspections and report findings to the facility manager.
• Respond to crisis and emergency situations and contact appropriate authorities as needed.
• Participate in ongoing individual supervision, team meetings, and trainings.
• Adhere to on-call system for crisis intervention, emergencies, and situations requiring immediate action.
• Maintain CPR/First Aid Certification.
• Perform other duties as assigned by supervisor.

Requirements

• High School Diploma or GED required.
• 2+ years of experience in Security or Building Maintenance.
• Ability to provide crisis intervention using strong interpersonal skills with a high level of maturity and responsibility.
• Experience in office management and/or staff supervision.
• Experience working in a large residential/institutional setting with a special needs population.
• Strong writing, interpersonal, and organizational skills.
• F-80 (Certificate of Fitness for Coordinator of Fire Safety and Alarm Systems) required within 6 months of employment.

Qualifications

• NYS Driver’s License preferred.
• Bilingual (English/Spanish) preferred.

Schedule

• A work schedule that includes weekend and evening hours is required.
• Additional shifts may be required as needed.

Pay

Annual salary range: $40,000.00 – $43,368.00.

Benefits

• Medical, Dental, Prescription, and Vision Insurance.
• Life Insurance.
• 403(b) retirement plan.
• Credit Union membership.
• Flexible Spending Accounts (FSAs).
• Short- and Long-Term Disability coverage.
• Transportation Plan.
• Generous Paid Vacations and Holidays.
• Health and wellness resources.
• Professional development opportunities.