Shift Supervisor

Responsibilities

• Serve as the primary supervisor of shelter operations, ensuring all activities adhere to established rules and guidelines.
• Conduct regular safety checks, including fire drills and substance use screenings, to maintain a safe and secure environment.
• Manage the daily schedule of shelter activities, coordinating client services and events to ensure they proceed as planned.
• Oversee client appointments by reviewing schedules, dispatching vehicles, distributing carfare, and assigning escorts as necessary.
• Administer breathalyzer tests or observe urine collection as required by program policy and monitor clients returning from outside appointments.
• Maintain accuracy and completeness of all paperwork, ensuring compliance with confidentiality and privacy regulations.

Qualifications

• A high school diploma or GED is required.
• At least 2 years of experience in human services, particularly with individuals experiencing homelessness or substance use issues, is preferred.
• The ability and willingness to obtain the FDNY F-80 Certificate of Fitness within 90 days of hire is essential.
• Willingness to obtain CPR and NYC Food Handler’s certifications, as needed, is required.
• Flexibility to work varied shifts, including evenings and weekends, is necessary.
• Strong communication, teamwork, and interpersonal skills are required.
• Reliability, organization, and the ability to manage multiple tasks in a fast-paced setting are important.
• Approach sensitive situations with empathy, discretion, and professionalism.