Shift Supervisor

Shift Supervisor

Primary Objective: Key Coaches support the Coach Team in all aspects of running a clean, safe environment while maintaining the highest quality standards with beverages, food, and Fan service.

• Essential Functions:
  • Assists with multiple administrative duties including ordering, receiving, inventory, and P&L controls.
  • Trains potential Players.
  • Provides direction to Players, evaluates, and coaches their performance.
  • Aids management team with daily financial responsibilities (cash handling, daily deposits, authorizes comps & voids, etc.).
  • Investigates and resolves food quality and service complaints.
  • Oversees cleaning and maintenance of equipment and facility to ensure that all health and safety regulations are adhered to.
• Exemplifies the desired culture and philosophies of the organization.
  • Leads by example and fosters mentoring relationships.
  • Works effectively with management team and Players.
  • Uses a high degree of initiative, judgement, and discretion.
  • Rectifies any Fan complaints.
• Operates a computer and all associated hardware (MS Office, internet, LMS…).
  • May perform the duties of a Service Assistant, Line Cook, Server, or Bartender.
  • Performs other duties as needed per Coach request.

Qualification Standards

• Ability to read and write English.
• Ability to verbalize and clearly respond to Fans and Players.
• Stands/walks 100% of the shift.
• Reaches, bends, stoops, and wipes frequently.
• Lifts and carries up to 50lbs, up to 20 times per shift; places these items on high shelves and in walk-in cooler and/or freezer.
• Works frequently in damp, hot work environment.
• Works with an open flame.
• Uses sharp knives and utensils.
• May use slicers or other kitchen machinery.
• Ability to hold items with hands (knives, pans) for extended periods of time, with up to 5lb of weight.