Shift Supervisor
PLS · Gary, IN · 1 wk ago
ManagementFull-time
Job Responsibilities
- Maintain exemplary customer service within the store and build relationships with customers
- Establish a strong customer service culture within the store
- Support the Assistant Store Manager in implementing strategies to meet store goals and objectives
- Develop and motivate store team members to exceed customer expectations
- Ensure compliance with federal, state, and local regulations
- Perform responsibilities of a Customer Service Representative and supervise team activities in the absence of the Store Manager
- Coach CSRs on proper transaction conduct and compliance
- Review and approve checks within limits
- Support store marketing efforts
- Resolve customer complaints
- Manage schedules, cash, and store audits
- Review Operations Bulletins, News communications, and training materials
Job Requirements
- A minimum of one year of management experience in industries like hospitality, financial services, retail, and restaurant
- Ability to engage with customers and develop positive relationships
- Strong desire to exceed corporate initiatives and inspire excellence
- Excellent verbal and written communication and presentation skills
- High-energy, collaborative management experience
- Professional appearance and demeanor
- Must be honest and have integrity
- Ability to work flexible hours, including early mornings, evenings, weekends, and holidays
- English fluency is required; English/Spanish bilingual is a plus
Working Conditions and Physical Requirements
- Must be able to stand for extended periods
- Must be able to lift up to 15 lbs. with little assistance
- Must be able to work in restrictive spaces and maintain concentration in a busy environment with moderate to high noise levels
- Must manage several tasks at one time and handle frequent interruptions
Benefits
- Medical/dental/vision insurance
- 401(k)
- Vacation
- Opportunities for advancement
- Ongoing training
Company Information
- Founded in 1997 by Bob and Dan Wolfberg
- Headquartered in Chicago, with over 200 financial service centers in 12 states
- Provides convenient financial products and services to help customers manage their day-to-day financial needs
- Core Values: Communication, Customer Focus, Integrity and Trust, Teamwork, Results
- Equal Employment Opportunity Employer
- Drug-free workplace
- Reasonable accommodations for applicants with disabilities