Shift Supervisor

Position Overview

The Shift Supervisor is responsible for leading the store to deliver outstanding customer service, meeting operational goals, and following company policies.

Job Responsibilities

• Maintain exemplary customer service and build customer relationships
• Support the Assistant Store Manager in achieving store goals
• Develop and motivate team members to exceed customer expectations
• Ensure compliance with regulations
• Supervise team activities, including transaction processing, cash drawer maintenance, and cash handling
• Coach team members on superior customer service and compliance
• Review and approve checks within limits
• Support store marketing efforts
• Resolve customer complaints
• Manage schedules, cash, and store audits
• Review Operations Bulletins, News communications, and training materials
• Maintain a clean and organized store environment

Job Requirements

• One year of management experience in hospitality, financial services, retail, or restaurant industries
• Willingness to engage with customers and develop positive relationships
• Strong desire to exceed corporate initiatives and inspire excellence
• Excellent verbal and written communication and presentation skills
• High energy, collaborative management experience
• Professional appearance and demeanor
• Able to work flexible hours, including early mornings, evenings, weekends, and holidays
• Fluency in English, with Spanish proficiency a plus

Working Conditions and Physical Requirements

• Able to stand for extended periods
• Able to lift up to 15 lbs. with little assistance
• Able to work in restrictive spaces and maintain concentration in a busy environment with moderate to high noise levels
• Able to manage multiple tasks simultaneously and handle frequent interruptions

Benefits

• Medical/dental/vision coverage
• 401(k) plan
• Vacation
• Opportunities for advancement
• Ongoing training

Company Values and Policies

• Communication
• Customer Focus
• Integrity and Trust
• Teamwork
• Results

Equal Employment Opportunity

PLS is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law. PLS is a drug-free workplace. PLS provides reasonable accommodations to applicants with disabilities.