Shift Supervisor

Job Responsibilities

• Maintain exemplary customer service within the store and build relationships with customers
• Establish a strong customer service culture within the store
• Support the Assistant Store Manager in implementing strategies to meet store goals and objectives
• Develop and motivate store team members to exceed customer expectations
• Ensure compliance with federal, state, and local regulations
• Perform responsibilities of a Customer Service Representative and supervise team activities in the absence of the Store Manager
• Coach CSRs on proper transaction conduct and compliance
• Review and approve checks within limits
• Support store marketing efforts
• Resolve customer complaints
• Manage schedules, cash, and store audits
• Review Operations Bulletins, News communications, and training materials
• Maintain a neat and clean store environment

Job Requirements

• A minimum of one year of management experience in industries such as hospitality, financial services, retail, and restaurant
• Willingness and ability to engage with customers
• Strong desire to exceed corporate initiatives and inspire excellence in a team
• Excellent verbal and written communication and presentation skills
• High-energy, collaborative management experience
• Professional appearance and demeanor
• Must be honest and have integrity
• Ability to work flexible hours, including early morning, evenings, weekends, and holidays
• English fluency is required; English/Spanish bilingual is a plus

Working Conditions and Physical Requirements

• Must be able to stand for extended periods
• Must be able to lift up to 15 lbs. with little assistance
• Must be able to work in restrictive spaces and maintain concentration in a busy environment with moderate to high noise levels
• Must manage several tasks at one time and handle frequent interruptions to meet customer needs

Benefits

• Medical/dental/vision insurance
• 401(k) plan
• Vacation
• Opportunities for advancement
• Ongoing training

Company Information

• Core Values: Communication, Customer Focus, Integrity and Trust, Teamwork, Results
• Equal Employment Opportunity Employer
• Drug-free workplace
• Reasonable accommodations for applicants with disabilities