Shift Supervisor

This job is located at 729 4th Ave., Brooklyn, NY 11232.

About the Company

PLS — which stands for People – Location – Service — is a leading retail provider of financial services. The company prioritizes customers and recognizes exceptional team members who go above and beyond. The PLS Group, headquartered in Chicago, operates over 200 financial service centers in 12 states, offering convenient financial products and services such as check cashing to help consumers manage their day-to-day financial needs. PLS was founded in 1997 by Co-Presidents Bob and Dan Wolfberg.

About the Role

Shift Supervisors provide leadership to ensure the store delivers outstanding customer service, meets operating objectives and financial goals, and follows company policies and procedures. The Shift Supervisor performs all duties of a Customer Service Representative and assists the Assistant Store Manager in day-to-day operations. In the absence of the Store Manager and Assistant Store Manager, the Shift Supervisor directs the activities of all team members.

Responsibilities

• Maintain exemplary customer service within the store and build relationships with customers to encourage repeat business.
• Establish a strong customer service culture within the store.
• Support the Assistant Store Manager in implementing strategies to meet store goals and objectives.
• Assist the Assistant Store Manager with developing and motivating store team members to exceed customer expectations.
• Ensure compliance with federal, state, and local regulations.
• Perform responsibilities of a Customer Service Representative and supervise the team’s activities in the absence of the Store Manager, including transaction processing, maintenance of cash drawers, and cash handling procedures.
• Coach Customer Service Representatives on conducting transactions that meet superior customer service and compliance standards.
• Review and approve checks within limits.
• Support store marketing efforts within the community.
• Resolve customer complaints.
• Assist the Store Manager with managing schedules, cash, and store audits.
• Review all Operations Bulletins, News communications, and training to ensure understanding of current policies, procedures, and changes.
• Help maintain a neat and clean store environment for customers and team members.
• Perform other duties as assigned.

Requirements

• A minimum of one year of management experience in industries such as hospitality, financial services, retail, or restaurant.
• Ability, willingness, and comfort to engage with customers.
• Ability to develop positive relationships with internal and external customers.
• Strong desire to exceed corporate initiatives and inspire excellence in a team.
• Excellent verbal and written communication and presentation skills.
• High-energy, collaborative management experience.
• Professional appearance and demeanor.
• Honesty and integrity.
• Ability to work flexible hours, including early mornings, evenings, weekends, and holidays.
• English fluency is required; English/Spanish bilingual is a plus.

Working Conditions and Physical Requirements

• Must be able to stand for extended periods.
• Must be able to lift up to 15 lbs. with little assistance.
• Must be able to work in restrictive spaces and maintain concentration in a busy environment with moderate to high noise levels.
• Must manage several tasks at one time and handle frequent interruptions to meet customer needs and requests.

Benefits

• Medical, dental, and vision benefits for eligible team members.
• 401(k) retirement plan.
• Paid vacation.
• Opportunities for advancement.
• Ongoing training.

Core Values

• Communication
• Customer Focus
• Integrity and Trust
• Teamwork
• Results

Pay

$18.50 - $20.50 USD per hour.