Shift Supervisor

Position Overview

The Shift Supervisor is responsible for leading the store to deliver outstanding customer service, meeting operational goals, and following company policies.

Job Responsibilities

• Maintain exemplary customer service and build relationships with customers
• Support the Assistant Store Manager in achieving store goals
• Develop and motivate team members to exceed customer expectations
• Ensure compliance with regulations
• Supervise team activities, including transaction processing, cash drawer maintenance, and cash handling
• Coach team members on superior customer service and compliance
• Review and approve checks within limits
• Support store marketing efforts
• Resolve customer complaints
• Manage schedules, cash, and store audits
• Review Operations Bulletins, News communications, and training materials
• Maintain a clean and organized store environment

Job Requirements

• Minimum of one year of management experience in similar roles
• Willingness to engage with customers and develop positive relationships
• Strong desire to exceed corporate initiatives and inspire excellence
• Excellent verbal and written communication and presentation skills
• High-energy, collaborative management experience
• Professional appearance and demeanor
• Able to work flexible hours, including early mornings, evenings, weekends, and holidays
• Fluency in English, with Spanish proficiency a plus

Working Conditions and Physical Requirements

• Must be able to stand for extended periods
• Must be able to lift up to 15 lbs. with little assistance
• Must be able to work in restrictive spaces and maintain concentration in a busy environment with moderate to high noise levels
• Must manage several tasks at one time and handle frequent interruptions

Benefits

• Medical/dental/vision insurance
• 401(k) plan
• Vacation time
• Opportunities for advancement
• Ongoing training

Company Information

• Core Values: Communication, Customer Focus, Integrity and Trust, Teamwork, Results
• Equal Employment Opportunity Employer
• Drug-free workplace
• Reasonable accommodations for applicants with disabilities