Shift Supervisor

PLS Overview

The PLS Group is a leading retail provider of financial services headquartered in Chicago. Founded in 1997 by Bob and Dan Wolfberg, PLS focuses on providing convenient, transparent, and affordable financial products and services to its customers.

About the Role

Shift Supervisors at PLS are responsible for leading the store to deliver outstanding customer service, meet operational goals, and follow company policies. They also assist the Assistant Store Manager in various store operations and take charge during the absence of the Store Manager and Assistant Store Manager.

Responsibilities

• Maintain exemplary customer service and build strong customer relationships
• Develop and motivate the store team to exceed customer expectations
• Ensure compliance with all relevant regulations
• Process transactions, manage cash drawers, and handle cash procedures
• Coach Customer Service Representatives on superior customer service and compliance
• Review and approve checks within limits
• Support store marketing efforts and resolve customer complaints
• Manage schedules, cash, and store audits
• Review and understand current policies, procedures, and changes
• Maintain a clean and welcoming store environment

Requirements

• A minimum of one year of management experience in industries like hospitality, financial services, retail, and restaurant
• Willingness to engage with customers and develop positive relationships
• A strong desire to exceed corporate initiatives and inspire excellence in a team
• Excellent verbal and written communication and presentation skills
• A high-energy, collaborative management style
• A professional appearance and demeanor
• Able to work flexible hours, including early mornings, evenings, weekends, and holidays
• Fluency in English, with Spanish proficiency a plus

Working Conditions and Physical Requirements

• Must be able to stand for extended periods
• Must be able to lift up to 15 lbs. with little assistance
• Must be able to work in restrictive spaces and maintain concentration in a busy environment with moderate to high noise levels
• Must manage several tasks at one time and handle frequent interruptions

Benefits

• Medical/dental/vision insurance
• 401(k) plan
• Vacation
• Opportunities for advancement
• Ongoing training

Company Values and Policies

• Communication
• Customer Focus
• Integrity and Trust
• Teamwork
• Results

Equal Employment Opportunity

PLS is an equal opportunity employer and provides reasonable accommodations to applicants with disabilities. Applicants are considered for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.

Drug-Free Workplace

PLS is a drug-free workplace.