Shift Supervisor

Position Overview

The Shift Supervisor is responsible for leading the store to deliver outstanding customer service, meeting all operating objectives and financial goals, and following company policies and procedures. The position also includes performing the duties of a Customer Service Representative and assisting the Assistant Store Manager in the store's day-to-day operations.

Job Responsibilities

• Maintain exemplary customer service within the store and build relationships with customers
• Establish a strong customer service culture within the store
• Support the Assistant Store Manager in implementing strategies to meet store goals and objectives
• Develop and motivate store team members to exceed customer expectations
• Ensure compliance with federal, state, and local regulations
• Perform responsibilities of a Customer Service Representative and supervise team activities in the absence of the Store Manager
• Coach CSRs on proper transaction conduct and compliance
• Review and approve checks within limits
• Support store marketing efforts
• Resolve customer complaints
• Manage schedules, cash, and store audits
• Review Operations Bulletins, News communications, and training materials
• Help maintain a clean and tidy store environment

Job Requirements

• A minimum of one year of management experience in industries like hospitality, financial services, retail, and restaurant
• Willingness to engage with customers and develop positive relationships
• A strong desire to exceed corporate initiatives and inspire excellence in a team
• Excellent verbal and written communication and presentation skills
• A high-energy, collaborative management background
• A professional appearance and demeanor
• Able to work flexible hours, including early mornings, evenings, weekends, and holidays
• Fluency in English, with Spanish proficiency a plus

Working Conditions and Physical Requirements

• Must be able to stand for extended periods
• Must be able to lift up to 15 lbs. with little assistance
• Must be able to work in restrictive spaces and maintain concentration in a busy environment with moderate to high noise levels
• Must manage multiple tasks simultaneously and handle frequent interruptions

Benefits

• Medical/dental/vision insurance
• 401(k) plan
• Vacation
• Opportunities for advancement
• Ongoing training

Core Values

• Communication
• Customer Focus
• Integrity and Trust
• Teamwork
• Results

Equal Employment Opportunity

PLS is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law. PLS is a drug-free workplace.

Reasonable Accommodations

If you need a reasonable accommodation for any part of the application and hiring process, please notify your Recruiter or a member of our Human Resources team at talentacquisition@pls247.com.

Drug-Free Workplace

PLS is committed to maintaining a drug-free workplace and drug testing programs in compliance with applicable federal and state law.