Shift Supervisor
PLS · Greater Houston · Today
ManagementFull-time
Job Responsibilities
- Maintaining exemplary customer service within the store and building relationships with our customers so they will choose to do business with us again
- Establishing a strong customer service culture within the store
- Supporting the Assistant Store Manager in implementing strategies to help meet store goals and objectives
- Aiding the Assistant Store Manager in developing and motivating store team members to exceed customer expectations
- Ensuring compliance with federal, state, and local regulations
- Performing responsibilities of a Customer Service Representative and supervising the team’s activities in the absence of the Store Manager, including but not limited to transaction processing, maintenance of cash drawers, and cash handling procedures
- Coaching CSRs on how to properly conduct transactions that meet our commitment to superior customer service and compliance
- Reviewing and approving checks within limits
- Supporting store marketing efforts within the community
- Resolving customer complaints
- Aiding the Store Manager with managing schedules, cash, and store audits
- Reviewing all Operations Bulletins, News communications, and training to ensure understanding of current policies, procedures, and any changes
- Helping to maintain a neat and clean store environment for our customers and team members
- Other duties as assigned
Job Requirements
- A minimum of one year of management experience in industries such as hospitality, financial services, retail and restaurant
- Ability, willingness, and comfort to engage with customers
- Strong desire to exceed corporate initiatives and inspire excellence in a team
- Excellent verbal and written communication and presentation skills
- High-energy, collaborative management experience
- Professional appearance and demeanor
- Must be honest and have integrity
- Ability to work flexible hours, including early morning, evenings, weekends, and holidays
- English fluency is required
- English/Spanish bilingual is a plus
Benefits
- Medical/dental/vision
- 401(k)
- Vacation
- Opportunities for advancement
- Ongoing training
Core Values
- Communication
- Customer Focus
- Integrity and Trust
- Teamwork
- Results
Working Conditions And Physical Requirements
- Must be able to stand for extended periods
- Must be able to lift up to 15 lbs. with little assistance
- Must be able to work in restrictive spaces and maintain concentration in a busy environment with moderate to high noise levels
- Must manage several tasks at one time and handle frequent interruptions to meet the needs and requests of customers
Company Information
- Founded in 1997 by Bob and Dan Wolfberg, who serve as Co-Presidents
- Headquartered in Chicago, PLS Group comprises over 200 financial service centers in 12 states
- We provide consumers with convenient financial products and services to help them manage their day-to-day financial needs
- Although many of our customers have banking relationships, we believe that our customers use our financial services because they are convenient, transparent, and frequently more affordable than available traditional alternatives
- PLS is an Equal Employment Opportunity Employer
- We strive to demonstrate our Core Values in all positions at PLS
- We provide reasonable accommodations to applicants with disabilities