Shift Supervisor

Job Responsibilities

• Maintain exemplary customer service within the store and build relationships with customers.
• Support the Assistant Store Manager in implementing strategies to meet store goals and objectives.
• Develop and motivate store team members to exceed customer expectations.
• Ensure compliance with federal, state, and local regulations.
• Perform responsibilities of a Customer Service Representative and supervise team activities in the absence of the Store Manager.
• Coach CSRs on proper transaction conduct and compliance.
• Review and approve checks within limits.
• Support store marketing efforts.
• Resolve customer complaints.
• Manage schedules, cash, and store audits.
• Review Operations Bulletins, News communications, and training materials.

Job Requirements

• A minimum of one year of management experience in industries like hospitality, financial services, retail, and restaurant.
• Willingness to engage with customers and develop positive relationships.
• A strong desire to exceed corporate initiatives and inspire excellence.
• Excellent verbal and written communication and presentation skills.
• A professional appearance and demeanor.
• The ability to work flexible hours, including early mornings, evenings, weekends, and holidays.
• Fluency in English, with Spanish proficiency a plus.

Working Conditions and Physical Requirements

• Must be able to stand for extended periods.
• Must be able to lift up to 15 lbs. with little assistance.
• Must be able to work in restrictive spaces and maintain concentration in a busy environment with moderate to high noise levels.
• Must manage several tasks at one time and handle frequent interruptions.

Benefits

• Medical/dental/vision insurance.
• 401(k) plan.
• Vacation.
• Opportunities for advancement.
• Ongoing training.

Company Information

• Core Values: Communication, Customer Focus, Integrity and Trust, Teamwork, Results.
• Equal Employment Opportunity Employer.
• Drug-free workplace.
• Reasonable accommodations for applicants with disabilities.