Shift Supervisor

Job Responsibilities

• Maintain exemplary customer service within the store and build relationships with customers.
• Establish a strong customer service culture within the store.
• Support the Assistant Store Manager in implementing strategies to meet store goals and objectives.
• Develop and motivate store team members to exceed customer expectations.
• Ensure compliance with federal, state, and local regulations.
• Perform responsibilities of a Customer Service Representative and supervise team activities in the absence of the Store Manager, including transaction processing, cash drawer maintenance, and cash handling procedures.
• Coach Customer Service Representatives on proper transaction conduct and compliance.
• Review and approve checks within limits.
• Support store marketing efforts in the community.
• Resolve customer complaints.
• Aid the Store Manager with managing schedules, cash, and store audits.
• Review Operations Bulletins, News communications, and training materials to understand current policies, procedures, and changes.
• Help maintain a clean and organized store environment for both customers and team members.

Job Requirements

• A minimum of one year of management experience in industries such as hospitality, financial services, retail, and restaurant.
• Willingness and ability to engage with customers and develop positive relationships.
• A strong desire to support corporate initiatives and inspire excellence in a team.
• Excellent verbal and written communication and presentation skills.
• A high-energy, collaborative management background.
• A professional appearance and demeanor.
• Able to work flexible hours, including early mornings, evenings, weekends, and holidays.
• Fluency in English, with Spanish proficiency a plus.

Working Conditions and Physical Requirements

• Able to stand for extended periods.
• Able to lift up to 15 lbs. with little assistance.
• Able to work in restrictive spaces and maintain concentration in a busy environment with moderate to high noise levels.
• Able to manage multiple tasks simultaneously and handle frequent interruptions.

Benefits

• Medical/dental/vision insurance.
• 401(k) plan.
• Vacation time.
• Opportunities for advancement.
• Ongoing training.

Company Values

• Communication
• Customer Focus
• Integrity and Trust
• Teamwork
• Results

Equal Employment Opportunity

• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.
• PLS is a drug-free workplace.
• We provide reasonable accommodations to applicants with disabilities.

Pay Information

Illinois Pay Band: $18.60 USD - $20.60 USD