Shift Supervisor

PLS Overview

The PLS Group is a leading retail provider of financial services headquartered in Chicago. Founded in 1997 by Bob and Dan Wolfberg, PLS focuses on providing convenient, transparent, and affordable financial products and services to its customers.

About the Role

Shift Supervisors are responsible for leading the store to deliver outstanding customer service, meet operational goals, and comply with company policies. They also assist the Assistant Store Manager in store operations and take on additional responsibilities when the Store Manager and Assistant Store Manager are absent.

Responsibilities

• Maintain exemplary customer service and build customer relationships
• Develop and motivate team members to exceed customer expectations
• Ensure compliance with regulations
• Process transactions, manage cash drawers, and handle cash
• Coach team members on customer service and compliance
• Review and approve checks within limits
• Support store marketing efforts
• Resolve customer complaints
• Manage schedules, cash, and store audits
• Review Operations Bulletins and training materials
• Help maintain a clean store environment

Requirements

• Minimum of one year of management experience in industries like hospitality, financial services, retail, and restaurant
• Willingness to engage with customers and develop positive relationships
• Strong desire to support corporate initiatives and inspire excellence
• Excellent verbal and written communication and presentation skills
• High energy, collaborative management experience
• Professional appearance and demeanor
• Able to work flexible hours, including early mornings, evenings, weekends, and holidays
• English fluency; English/Spanish bilingual preferred

Working Conditions and Physical Requirements

• Stand for extended periods
• Lift up to 15 lbs. with little assistance
• Work in restrictive spaces and maintain concentration in a busy environment with moderate to high noise levels
• Manage multiple tasks simultaneously and handle frequent interruptions

Benefits

• Medical/dental/vision insurance
• 401(k) plan
• Vacation
• Opportunities for advancement
• Ongoing training

Company Values and Culture

• Communication
• Customer Focus
• Integrity and Trust
• Teamwork
• Results

Equal Opportunity Employer

PLS is committed to equal employment opportunity and does not discriminate on the basis of race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law. Reasonable accommodations are available upon request.