Shift Supervisor

About the role

At MOD, pizza is our platform, custom to each individual and creating a space where everyone is welcome. MOD is individuality, whether that’s on your pizza, on your salad or just you being you! This is space where every ingredient is valued and where giving back to our community is baked into what we do. Working for MOD is more than making pizza - We call it Spreading MODness, where each pizza powers possibilities!

Responsibilities

As a Shift Supervisor, you are building your leadership skills and style. You will lead restaurant operations during scheduled shifts and support training for all new hires, program rollouts, and standards in your restaurant. At times, you will be the most senior squad member working the shift, and you will be responsible for ensuring that the team performs all essential tasks, provides outstanding guest experiences, and contributes to smooth restaurant operations.

• Lead the shift by doing the following key tasks:
  • Ensure the right squad member is in the right place and doing the right work to always support guests, we call this deployment.
  • Complete Deployment Charts and make adjustments throughout the day to keep the daily operations running smoothly.
  • Train newly hired/promoted squad and support the team through new program rollouts and initiatives.
  • Ensure operating systems and equipment are maintained to meet restaurant goals.
  • Use and reference MOD tools and standards to ensure the food is safe in both Back of House and Front of House.
  • Listen, acknowledge, and do your best to resolve any squad member and/or guest concerns.
  • Manage cash within the shift in an accurate and responsible manner.
  • Take inventory and place orders as needed and supported by the GM.
  • Adhere to all Opening/Midday/Closing shift checklists and use all tools available to execute requirements in a timely manner.
  • Regularly review email to stay updated on and communicate any information from the Slice (and other relevant sources) for squad members to be effective in their roles during the shift.

Requirements

• Must have a minimum of one (1) year of customer service or restaurant experience.
• Must have demonstrated success as a mentor, trainer or informal leader.
• Have a proven ability to prioritize and make decisions.
• Must be at least 18 years old
• Proven success in following and enforcing processes and standards; correcting and coaching in a compassionate manner.
• Have the ability to be a calming presence in periods of high volume.
• You must obtain a food safety certification and/or alcohol beverage certification within 30 days of your start date or sooner where required by law.
• You should be proficient in written and oral communication.
• Have the ability to support restaurant hours working a minimum of 3 shifts and 18 hours per week.

Benefits

• Medical, dental and vision insurance eligibility based on hours worked
• Paid Sick Time (Washington Paid Sick Leave or Seattle Sick and Safe time where applicable)
• Paid vacation of 5 days, accruing at 1.54 hours per period
• 401(k) retirement
• FREE pizza, salad, and beverages
• Pet insurance
• Discounted gym membership
• Free counseling sessions

Pay

Compensation: $19.00 - $19.00 per hour plus tips