Shift Supervisor

Essential Duties And Responsibilities

• Aids Store Management in generating sales potential by being present on the sales floor.
• Ensures the highest level of customer engagement and collaborates with Sales Associates to achieve sales goals and Key Performance Indicators (KPIs).
• Manages rest and meal break schedules and ensures coverage across all zones.
• Provides relevant and timely feedback, coaching, and redirection in areas such as customer engagement, selling, and sales floor etiquette.
• Assists with managing company standards of merchandise presentations, signage, and displays.
• Escalates performance concerns to the Store Manager.
• Motivates and inspires associates to build brand loyalty and create a positive store environment.
• Assists with store security, including checking bags and monitoring fitting rooms.
• Ensures store staff are treated professionally, courteously, and respectfully.
• Processes return/exchange transactions, authorizes promotional discounts, and handles employee sales in the absence of a manager.
• Adheres to and ensures compliance with all LP policies.
• Represents the company in a professional and positive manner.

Qualifications

• At least 1 year of key holder experience in a retail setting preferred.
• Excellent verbal and written communication skills.
• Must be available to work weekends (Friday, Saturday, and Sunday).
• Must commit to two store closings per week, including one being Friday or Saturday.
• Ability to utilize retail POS System & Inventory Scanner.
• Ability to make change using American Monetary units.
• Strong interpersonal skills and ability to build positive working relationships.
• Completion of the Shift Supervisor three month training program.

Work Environment

• Requires ability to lift large and heavy packages and boxes rapidly and constantly.
• Continuous process of loading and unloading large boxes throughout a scheduled shift.
• Reach overhead, bend, kneel, and carry product, necessary for customer service, inventory re-stock, processing shipment, and store merchandising.
• Stand/walk for extended periods of time.
• Ability to safely lift 50 lbs. without restrictions.
• Regularly perform store maintenance items such as sweeping, vacuuming, emptying trash, cleaning.
• Use and climb ladders and/or step stools.
• Perform repetitive motions (i.e. hanging, folding, ringing up customers, etc.).
• Use caution when dealing with difficult customers, houseless, and/or transients and avoid confrontations.
• Noise level in the work environment is usually moderate to loud.
• Adult content environment.
• Must be at least 18 years old.