Shift Supervisor

Position Summary

The Shift Supervisor plays a key role in the daily operations of the facility, supporting the General Manager in delivering a high-quality guest experience while supervising staff and maintaining a positive work environment. This position is responsible for leading team members during scheduled shifts, addressing customer concerns, and ensuring consistent adherence to company policies and procedures.

Key Responsibilities

• Lead, guide, and support team members during shifts to ensure efficient operations

• Delegate tasks and oversee project completion

• Identify and address any operational weaknesses or staffing challenges

• Set the standard for professionalism and teamwork by leading through example

• Support staff training and assist in implementing new or updated policies and procedures

• Serve as the first point of contact for guest concerns and complaints

• Greet customers, assess their needs, and deliver solutions that exceed expectations

• Provide accurate information regarding games, merchandise, and facility features

• Demonstrate the use of games or equipment as needed

• Resolve guest issues in a timely and professional manner to ensure satisfaction

• Collaborate with the General Manager to assess employee performance and contribute to personnel development

• Stay informed of current promotions, sales events, payment policies, and safety procedures

• Remain vigilant and proactive in identifying security risks and potential theft

• Take appropriate action when incidents arise, following company guidelines and protocols

• Be fully capable of performing and training others on all Arcade Attendant responsibilities

• Maintain strong, respectful working relationships with all departments and team members

• Enforce company policies as outlined in the FEG/CCME Employee Policy and Procedure Handbook

• Support a safe, clean, and welcoming environment for both staff and guests

• Perform other duties as assigned by the General Manager

Requirements

• A high school diploma or equivalent required

• At least 6 months experience as a Senior Arcade Attendant or similar

• Demonstrated leadership and communication skills

• Ability to handle customer service situations calmly and effectively