Shift Supervisor

Key Responsibilities

• Lead, guide, and support team members during shifts to ensure efficient operations
• Delegate tasks and oversee project completion
• Identify and address any operational weaknesses or staffing challenges
• Set the standard for professionalism and teamwork by leading through example
• Serve as the first point of contact for guest concerns and complaints
• Greet customers, assess their needs, and deliver solutions that exceed expectations
• Provide accurate information regarding games, merchandise, and facility features
• Demonstrate the use of games or equipment as needed
• Resolve guest issues in a timely and professional manner to ensure satisfaction
• Collaborate with the General Manager to assess employee performance and contribute to personnel development
• Stay informed of current promotions, sales events, payment policies, and safety procedures
• Remain vigilant and proactive in identifying security risks and potential theft
• Take appropriate action when incidents arise, following company guidelines and protocols
• Maintain strong, respectful working relationships with all departments and team members
• Enforce company policies as outlined in the FEG/CCME Employee Policy and Procedure Handbook
• Support a safe, clean, and welcoming environment for both staff and guests

Requirements

• A high school diploma or equivalent required
• At least 6 months experience as a Senior Arcade Attendant or similar
• Demonstrated leadership and communication skills
• Ability to handle customer service situations calmly and effectively

Pay

$21 - $24.50 per hour