Shift Supervisor.

Position Details

Dartmouth College has a Tobacco-Free Policy. Smoking and the use of tobacco-based products (including smokeless tobacco) are prohibited in all facilities, grounds, vehicles or other areas owned, operated or occupied by Dartmouth College with no exceptions. For details, please see our policy. https://policies.dartmouth.edu/policy/tobacco-free-policy

Key Accountabilities

• Staff Development

  Supervises officers, dispatchers, night security and students during their assigned shifts.
  Trains new employees in all departmental procedures, policies, practices and routines.
  Monitors and evaluates work performances of all employees while working to insure that productivity and performance of the department is maintained at all times.
  Identifies personnel performance issues both positive and negative and counsels or provides written documentation to upper management for further action if necessary.
  Communicates management policies and instructions to employees and relays employee concerns back to management.

• Special Assignments

  Supervisors will be assigned other special assignments or responsibilities consistent with the mission of the department or may rotate these assignments as departmental needs change and evolve.
  Examples of these assignments include but are not limited to the following: Scheduling of personnel, maintaining statistics, facilitating a crime prevention program, coordinating personnel training, maintaining personnel benefits reports, maintaining departmental statistics and federal crime logs, supervising student program, processing departmental billing processes, maintaining the electronic access control and intrusion detection systems, maintaining dispatch center manuals and processes, coordinating departmental response and procedural manual.

• Shift Operations

  Oversees and ensures smooth operation of the shift and enforces and provides guidance and advice to staff on all safety and security procedures and policies.
  Ensures that patrol coverage of the campus is maintained by Safety and Security personnel on duty at that time, assigning personnel to specific duties, patrol sectors and assignments and calling in personnel when necessary to provide patrol coverage.
  Actively works with all employees and maintains communication and regular contact with all personnel in the performance of their jobs.
  Spends significant time in the field supervising, leading by example, and assisting/ participating with staff in handling all aspects of foot patrol, vehicle patrol, details, physical security checks and other assignments.
  Conducts regular shift meetings, ensuring that personnel are briefed and informed about events affecting their duties and shifts.
  Ensures that all reports, documentation and logs are completed in a timely and accurate manner.
  Ensures that all electronic and video equipment is working properly and forwarding any problem areas to appropriate personnel for attention.
  Keeps the Director informed of any personnel or operations concerns or issues.
  Works details as assigned or as granted.
  Sets customer service tone for the department to include addressing the needs of a diverse community.
  Provides leadership and direction to all DOSS personnel during emergencies.

• Program Support

  Maintains a current knowledge of departmental policies and protocols and assures that they are followed regarding any Safety and Security incidents or activities on campus.
  Conducts investigations into incidences and if necessary, calls investigators to conduct further investigations in major incidents.
  Oversees special events and assignments, details and other activities occurring during their shift unless supervised by another manager of the department.
  Reviews reports and logs generated from their shift and ensures that they are accurate and complete prior the end of their shift.
  Notifies or directs notification to the Director of any significant problems or significant information that occurs.
  Provides a weekend briefing to the Director or his designee each weekend day if necessary.
  Makes recommendations to the Director for security and safety improvements on campus.
  Ensures that departmental standards, procedures, and policies are consistent and clear by communicating regularly with other departmental supervisors.
  Attends and hosts manager meetings.

Professionalism and Colleaguealities

Demonstrates professionalism and collegiality through actions, interactions, and communications with others appropriate to an environment that is welcoming to all.