Shift Supervisor

Position Summary

A Shift Supervisor is a key leader supporting the CVS Store Management team in driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service.

Essential Function

• Manage effectively with store management and store crews
• Supervise the store’s crew through assigning, directing, and following up of all activities
• Effectively communicate information both to and from store management and crews
• Aid customers with their questions, problems, and complaints
• Promote CVS customer service culture (greet, offer help, and thank)
• Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers
• Maintain customer/patient confidentiality
• Manage merchandise and presentation
• Price merchandise
• Stock shelves
• Execute the displays, signs, and inventory of weekly, promotional, and seasonal merchandise
• Execute the display and maintenance of off-shelf merchandise
• Reset departments following POGs

Required Qualifications

• Deductive reasoning ability, analytical skills and computer skills
• Advanced communication skills and supervision skills
• Ability to work a flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise

Preferred Qualifications

• Experience as a retail supervisor

Education

High School Diploma Or Equivalent Preferred But Not Required.

Pay Range

The Typical Pay Range For This Role Is $20.47 - $29.47

Anticipated Weekly Hours

This position is eligible for a range of benefits and programs that support the physical, emotional, and financial well-being of colleagues.