Shift Supervisor

Position Summary

A Shift Supervisor is a key leader supporting the CVS Store Management team in driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service.

Essential Function

• Manage effectively with store management and store crews

• Supervise the store’s crew through assigning, directing, and following up of all activities

• Effectively communicate information both to and from store management and crews

• Assist customers with their questions, problems, and complaints

• Promote CVS customer service culture (greet, offer help, and thank)

• Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers

• Maintain customer/patient confidentiality

• Manage merchandise and presentation

• Price merchandise

• Stock shelves

• Execute the displays, signs, and inventory of weekly, promotional, and seasonal merchandise

• Execute the display and maintenance of off-shelf merchandise

• Reset departments following POGs

Required Qualifications

• Deductive reasoning ability, analytical skills and computer skills

• Advanced communication skills and supervision skills

• Ability to work a flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise

Preferred Qualifications

• Experience as a retail supervisor

Education

High School Diploma or Equivalent Preferred but not required.

Time Type

Full time

Pay Range

The Typical Pay Range For This Role Is $16.00 - $23.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.