Shift Supervisor

About the role

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

A Shift Supervisor is a key leader supporting the CVS Store Management team in driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. When there is no manager or Operations Supervisor onsite, the Shift Supervisor leads the store staff, ensures that store operations run smoothly, and is responsible for ensuring the completion of all opening and closing procedures.

Responsibilities

Essential Functions include:

• Management: Work effectively with store management and store crews, supervise the store’s crew through assigning, directing and following up of all activities, and effectively communicate information both to and from store management and crews
• Customer Service: Assist customers with their questions, problems and complaints, promote CVS customer service culture, handle all customer relations issues in accordance with company policy, and promote a positive shopping experience for all CVS customers
• Merchandise/Presentation: Price merchandise, stock shelves, execute the displays, sign and inventory of weekly, promotional, and seasonal merchandise, execute the display and maintenance of off-shelf merchandise, and reset departments following POGs

Requirements

Required Qualifications include:

• Deductive reasoning ability, analytical skills and computer skills
• Advanced communication skills and supervision skills
• Ability to work a flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise

Preferred Qualifications include experience as a retail supervisor and a High School Diploma or equivalent.

Qualifications and Skills

This full-time position requires a range of skills and qualifications, including the ability to work effectively with store management and store crews, and to communicate effectively with customers and colleagues.

Benefits

This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Pay

The typical pay range for this role is $16.00 - $23.00 per hour. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

Schedule

This is a full-time position with an anticipated 40 hours per week. The schedule may include some early morning, overnight and weekend shifts, and may require overtime as needed.