Shift Supervisor

Key Responsibilities

• Provide leadership to the campus in the absence of management and senior leadership.
• Provide direct supervision of Guest Services Professionals and Receptionist staff and notify immediately of any performance issues or employee violations to Guest Services Manager.
• Monitor, document and provide feedback on Guest Service Professional and Receptionist with exceptional and those with performance concerns.
• Aid in contributing feedback to Guest Services Manager during performance reviews.
• Provide breaks and coverage in the event of an absence for Guest Services Professionals and Receptionist staff as needed.
• Cover dorm inspections, cleanup and organization as needed.
• Oversee inventory of guest supplies such as toiletries, towels and other linens, hygiene products and donated clothing.
• Oversee the Guest Support Professionals in the absence of their direct supervisors.
• Notify the Assistant Director of Operations or Guest Services Manager of supply needs for cleaning, guest linen and universal precaution equipment.
• Ensure all guests are screened properly by security while coming on campus.
• Oversee and conduct weekly dorm inspections with the assistance of the Housing Specialists.
• Review Incident Reports, provide feedback and training to staff, and submit them in accordance with the timeframe of agency policy.
• Provide mediation in the event there are disagreements between staff or guests.
• De-escalate crisis situations that could escalate to physical violence.
• Ensure security Standard Operating Procedures are followed by security in the absence of leadership staff.
• Ensure compliance requirements with Childcare Food Program (HCNP) such as meal components and meal counts are being met during guest mealtimes.
• Provide ongoing training and coaching for direct reports to enhance staff development.
• Collect “meal serve” census data for all guest mealtimes.
• Ensure that the integrity of the handling of guest mail.
• Ensure security of guests that are associated with cold nights and disasters.
• Complete internal incident reports in Incident Tracker as needed.
• Hold subordinates accountable for completing incident reports as required.

Qualifications

• Shift Supervisor must possess at least a high school diploma or GED.
• Must have leadership experience.
• Understanding of the homeless population preferred.
• Willingness to work flexible hours based upon needs of the agency.
• Bi-lingual candidates and Veterans are encouraged to apply.
• Ability to sit for prolonged periods.
• Ability to communicate effectively, including talking and hearing.
• Ability to use hands and fingers to operate a computer, telephone, and other office equipment.
• Ability to reach with hands and arms.
• Ability to stoop, kneel, or crouch as needed.
• Ability to occasionally lift and move up to 25 lbs.
• Ability to meet vision requirements, including close vision and the ability to adjust focus.