Shift Supervisor

Key Responsibilities

Works on technical customer inquires. Conducts customer trainings. Creates and maintains good customer relationships. Completes on time all documentation and reports.

Coaches and directs assigned CE's. Is responsible for career planning, corrective action where necessary. Establishes objectives and performance reviews.

Completes on time all required management reporting for the area. Coordinates and plans the availability and workload of all CE's in the area for the mid term. Identifies and submits requests for additional manpower requirements in case of holidays, etc., of CE's in the area.

Affirms reporting and follow up of existing procedures by all CE's in the area. Responsible/owner for the coordination of projects to CE's in the area.

Knowledge and active support of business plan. Maintains regular communication with Regional Office and Technical Support. Acts as focal point for all service related issues in the area.

Conducts and runs customer meetings. Supports Customer Engineers in the area.

Provides Sales - and Technical support.

Responsible for following departmental procedures to safeguard the health, safety and welfare of themselves and those around them who may be affected by their acts or omissions.

Functional Knowledge

Demonstrates understanding and application of guidelines, procedures and processes in own job family

Business Expertise

Applies understanding of how own team is impacted by upstream work of other teams

Leadership

Supervises day-to-day work and participates in the coaching and development of employees

Problem Solving

Uses judgment based on practice and precedent to resolve issues related to production schedules and daily priorities

Impact

Impacts the quality and timeliness of team’s results and its contribution to team or department goals

Interpersonal Skills

Uses tact and diplomacy to exchange information and handle sensitive issues

Additional Information

Time Type: Full time
Employee Type: Assignee / Regular
Travel: Yes, 10% of the Time
Relocation Eligible: No