Shift Supervisor

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build, and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips—the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables technologies like AI and IoT. Join us to deliver material innovation that changes the world.

About the role

You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible while learning every day in a leading global company.

Responsibilities

• Works on technical customer inquiries.
• Conducts customer trainings.
• Creates and maintains good customer relationships.
• Completes on time all documentation and reports.
• Coaches and directs assigned Customer Engineers (CEs).
• Responsible for career planning, corrective action where necessary, and establishing objectives and performance reviews.
• Completes on time all required management reporting for the area.
• Coordinates and plans the availability and workload of all CEs in the area for the mid-term.
• Identifies and submits requests for additional manpower requirements (e.g., holidays).
• Assures reporting and follow-up of existing procedures by all CEs in the area.
• Responsible for coordinating projects assigned to CEs in the area.
• Maintains knowledge and active support of the business plan.
• Maintains regular communication with Regional Office and Technical Support.
• Acts as focal point for all service-related issues in the area.
• Conducts and runs customer meetings.
• Supports Customer Engineers in the area.
• Provides sales and technical support.
• Follows departmental procedures to safeguard health, safety, and welfare.

Requirements

• Functional Knowledge: Demonstrates understanding and application of guidelines, procedures, and processes in own job family.
• Business Expertise: Applies understanding of how own team is impacted by upstream work of other teams.
• Leadership: Supervises day-to-day work and participates in the coaching and development of employees.
• Problem Solving: Uses judgment based on practice and precedent to resolve issues related to production schedules and daily priorities.
• Impact: Impacts the quality and timeliness of team’s results and its contribution to team or department goals.
• Interpersonal Skills: Uses tact and diplomacy to exchange information and handle sensitive issues.
• Understands and complies with Applied Materials’ global Standards of Business Conduct, demonstrating the highest level of ethical conduct reflecting the company’s core values.

Additional Information

• Time Type: Full time
• Employee Type: Assignee / Regular
• Travel: Yes, 10% of the time
• Relocation Eligible: No

Location

Hillsboro, OR