Shift Supervisor - AK Airlines Mobility Services - (Full-time, pay DOE) - Anchorage, AK

Responsibilities

• Lead daily mobility services operations, including staffing, scheduling, and task delegation to ensure timely passenger assistance and smooth passenger flow.
• Supervise Mobility Specialists, and temporary staff as needed; provide coaching, performance feedback, and development opportunities.
• Ensure adherence to accessibility standards and airline/airport protocols; promote safe, courteous, and respectful passenger interactions.
• Monitor and enforce safety practices; promptly address safety hazards and model compliant behavior.
• Aid in the training and onboarding of new staff; maintain documentation of certifications, training, and performance.
• Cook up with Airlines, Security, Gate Agents, and Ground Transportation to optimize arrivals, connections, and departures for mobility customers.
• Manage documentation and records for service logs, incident reports, equipment maintenance, and incident follow-ups.
• Ensure proper use, maintenance, and replacement of mobility equipment (wheelchairs, transfer devices, etc.) and report any equipment issues.
• Support the General Manager/Assistant General Manager in achieving department goals, budgets, and quality metrics; provide regular progress updates.
• Handle customer concerns with professionalism, resolve issues, and escalate as needed.
• Promote a positive work environment, teamwork, and effective communication within the mobility team.
• Perform other duties as assigned that support department success.

Qualifications

• High School diploma or GED equivalent.
• At least one year of customer service experience.
• Must be able to lift and/or move up to 50 pounds as part of routine duties and must be capable of assisting with transfers and maneuvering passengers weighing up to 350 pounds.
• Proficient computer skills; ability to learn new software quickly (check-in, scheduling, incident reporting, mobility-assessment apps).
• Must be available to work a flexible schedule with overtime when required.
• Must be able to work effectively with a minimum of supervision or support.
• Must be fluent in speaking, reading, and writing English.
• Ability to pass SIDA Badge test, which includes an assessment of knowledge related to airport security protocols, access control procedures, and safety regulations in secure and restricted areas.
• Ability to obtain an Alaska AOA Badge.
• To be eligible, applicants must meet the following criteria: Successfully pass an FBI fingerprint-based background check. Complete and pass a TSA Security Threat Assessment (STA). Have no outstanding warrants or be able to provide documentation of their resolution.

Preferred Qualifications

• Six months of supervisory or leadership experience.

Physical Requirements

• Frequently exposed to arctic conditions.
• Frequent exposure to noise levels ranging from moderate to loud.
• Regularly required to stand, walk, use hands to finger, handle, or feel objects, tools, controls, talk or hear, pull/push carts, twist.
• Frequent reaching with hands and arms.
• Occasionally required to climb, balance, stoop, kneel, crouch, or crawl.
• Exposure to fumes or airborne particles and may be exposed to toxic or caustic chemicals.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Travel

• None.

Competencies

• NMS Core Values: Safety guides our behavior. Honesty and integrity govern our activities. Commitments made will be fulfilled. All individuals are treated with dignity and respect. The environment will be protected and sustained.