Shift Supervisor - 2535

About the role

The Area Supervisor is a member of the Store Leadership responsible for a specific, assigned area of the Store as well as the general operations and supervision of the Store when functioning as the Manager on Duty. Key responsibilities include maintaining a safe and secure environment, customer service, general merchandising, loss prevention, front end supervision and operations, and fitting rooms.

Responsibilities

• Maintain a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone.
• Immediately correct or report any unsafe conditions or practices to Store Leadership.
• Responsible for security of building including entrance/exit control, EAS devices, Cash Office security, armored carrier pick-ups and register area.
• Removes clutter and ensures safe, clear egress to emergency exits.
• Treats all Customers, Associates, and other leaders with respect.
• Demonstrates courtesy, friendliness, and professionalism at all times.
• Recognizes Associates using Company recognition programs.
• Represents and supports the Company brand at all times.
• Maintains a professional appearance, in accordance with Company Dress Code.
• Ensures all Associates adhere to the Company Dress Code at all times.
• Keeps all areas of the Store clean, well-maintained, and merchandised to standard.
• Responsible for daily trash removal.
• Maintains Safe & Secure Environments: Understands that safety is the number one priority and practices safe behaviors in everything they do.
• Understands and complies with the Loss Prevention Awareness Program and is responsible for Store Loss Prevention.
• Executes all Company Best Practices and maximizes productivity by minimizing steps and extra touches when working.
• Ensures Associates are executing to Company standards at the Front End.
• Maintains pace, energy and "presence" at the Front End, managing the line to expedite Customers wait time.
• Trains and coach Associates on cash registers, shortage control policies and other Front End procedures.
• Controls Retail Associates' break schedule for backups, lunches and breaks.
• Ensures all equipment is working properly.
• Maintains proper supplies and recovery for the Front End area.
• Safeguards confidential information, cash and credit card information and merchandise.
• Ensures Public View Monitor (PVM) system is maintained properly.
• Conducts "Code 50" package inspections.
• Responsible for the maintenance and cleanliness of the Fitting Rooms.
• Ensures all Fitting Room garment tags are audited and accounted for to Company policy.
• Ensures go-back compliance throughout the day.
• Trains and coaches Associates on fitting room procedures.
• Ensures salability of merchandise on the Front End, aisle tables, Men's/Women's 4-way features, and specialty racks.
• As a representative of Ross Leadership, demonstrates integrity and honesty in all interactions with Associates and Customers.
• Responsible for administrative duties as assigned by Store Manager.

Qualifications and Special Skills

• Excellent verbal communication skills.
• Fluency in English.
• Prior Customer Service and supervisory experience preferred.
• Familiarity with point-of-sale equipment and applications.
• Ability to perform basic mathematical calculations commonly used in retail environments.
• Ability to work evenings and weekends.