Shift Monitor

Lighthouse MI is a growing non-profit, established in 2019 when Lighthouse of Oakland County and South Oakland Shelter joined forces to offer a stronger collective response to poverty in our Metro Detroit community. With over 80 years of combined experience, Lighthouse serves as a beacon of hope to our neighbors who need it most by offering assistance with emergency basic needs alongside housing programs and supportive services designed to support long-term economic stability. Lighthouse owns and operates Spero Housing Group, a subsidiary non-profit dedicated specifically to developing and operating high quality affordable and supportive housing for persons of low and moderate income, as well as HandUp, a community and crowdfunding platform serving 100+ homeless service agencies and their clients across the United States.

About the role

Lighthouse is seeking a Full Time (40 hours/week), afternoon shift (4pm-midnight) Shift Monitor to ensure the safety and security of the residents in our Emergency Shelter Program. This position will provide front desk support, screen visitors into the building, provide basic needs and food to shelter residents, and ensure the facility is kept clean and safe. This position will be stationed in Pontiac. The ideal candidate is available Tuesday-Saturday. Additionally, this role is eligible for a shift differential pay increase due to the afternoon shift hours.

Responsibilities

• Build rapport with guests in shelter.
• Provide building coverage for our Emergency Shelter Program and ensure the general safety of shelter guests by monitoring the shelter grounds, including walking the grounds and checking video cameras/surveillance equipment.
• Provide front desk support: answering phones, light clerical work, greeting/screening residents, visitors, and volunteers.
• Assist with delivering meals and other essential items to shelter guests.
• Assist with the cleaning and "flipping" of resident units as well as general light cleaning of the facility's common areas.
• Respond to resident requests, assist with conflict resolution and crisis situations.
• Perform weekly inspections of onsite units and document inspections.
• Complete paperwork and data entry thoroughly and on a timely basis, including tracking services rendered. Data entry includes HMIS (Homeless Management Information System), Link2Feed, daily call logs, daily stats sheet, client records, daily house logs, and other paperwork as assigned.
• Participate in appropriate staff and team meetings.
• Assist with coordinating move-ins and client exits as needed.
• Attend trainings and workshops to enhance professional development and represent Lighthouse.
• Carry out any additional tasks assigned by their supervisor.
• Enforce program rules, policies, and procedures and uphold agency values to maintain a safe, client-centered, and inclusive environment for clients, staff, interns, and volunteers.

Requirements

• High School Diploma or GED.
• Some experience working with low-income individuals and families.
• Demonstrated ability to maintain strong professional and personal boundaries.
• Demonstrated ability to uphold and enforce program policies and procedures as necessary.
• Ability to work with Microsoft Office Suite and Google Apps.
• Strong communication skills.
• Strong conflict resolution skills.
• An appetite for innovation and creative problem-solving.
• Ability to work evenings, late nights, weekends, and some holidays.

Preferred Qualifications

• Lived or professional experience working with people experiencing homelessness or extreme levels of poverty in the US.
• Associate’s Degree in mental health/social work/hospitality or related field.
• Some knowledge of the social services landscape in Oakland County and surrounding areas.
• HMIS experience.
• CPR, Harm Reduction, Trauma Informed Care, and Housing First training.
• Proven ability to work effectively with racially and ethnically diverse clients and teams.
• Exhibits willingness to have difficult conversations.
• Exceptional communication ability, both written and oral.
• Ability to listen and accept feedback constructively.
• Possess high emotional intelligence skills.
• Unwavering personal integrity.
• Ability to work in a fast-paced, demanding, constantly changing environment.

Physical Demands

The incumbent typically works in an office environment and uses a computer, telephone, and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office. Incumbent may encounter frequent interruptions throughout the workday. The employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend or lift up to 20 pounds. Contact with the public in office environments may risk exposure to irrational/hostile behavior, contagious diseases, or contact with domestic animals. The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Benefits

Excellent benefit package including medical, dental, vision, life, matching 401(k), and more.

Schedule

Full Time (40 hours/week), afternoon shift (4pm-midnight). Ideal candidate is available Tuesday-Saturday.