Shift Managers

About the role

A McDonald’s Certified Swing Manager oversees daily restaurant operations during assigned shifts, ensuring the restaurant operates safely, efficiently, and in full alignment with McDonald’s brand standards.

Responsibilities

• Directs crew members, assigns positions, and manages floor operations to deliver an exceptional customer experience across all channels.
• Maintains speed of service, order accuracy, food quality, and hospitality to ensure every guest receives fast, friendly, and accurate service.
• Enforces food safety procedures, proper handwashing, time and temperature controls, equipment maintenance, and cleanliness standards.
• Manages labor deployment to support sales volume while controlling costs.
• Monitors waste, completes product counts as required, and protects company assets by following cash-handling and security procedures.
• Trains and coaches crew members on procedures, service behaviors, and brand standards.
• Communicates effectively with the General Manager and other leadership team members regarding shift performance, staffing needs, equipment issues, and customer concerns.
• Documents incidents, resolves guest complaints professionally, and ensures follow-up when needed.

Qualifications

• McDonald’s Certified Swing Manager certification.
• Proven leadership skills and ability to manage a team.
• Strong knowledge of McDonald’s brand standards and procedures.
• Experience in food service operations and customer service.
• Ability to handle multiple tasks and adapt to changing priorities.
• Effective communication and interpersonal skills.

Skills

• Leadership and team management.
• Customer service and hospitality.
• Food safety and quality assurance.
• Labor management and cost control.
• Communication and problem-solving.

Benefits

• Competitive compensation package.
• Health insurance coverage.
• Employee discounts.
• Training and development opportunities.
• Flexible scheduling options.

Pay

Compensation is commensurate with experience and qualifications.

Schedule

Shifts are typically 8 hours long, Monday through Friday.