shift manager - Store# 07314, WAYLAND

Summary of Experience

• One year retail / customer service management experience, two years preferred OR four years of US Military service
• One year supervising the work of others, teambuilding, coaching
• Strong organizational, interpersonal and problem solving skills
• Entrepreneurial mentality with experience in a sales focused environment

About the role

We believe in creating a warm and welcoming space where every cup of coffee sparks connection. Every shift is a chance to brighten someone’s day. As a shift manager, you will lead with purpose and prepare for the next step in your Starbucks journey. Through hands-on experience, mentorship, and training, you’ll learn to run a multi-million dollar business, lead a team, and create a welcoming space for your community.

Responsibilities

Lead a team of baristas and support staff

• Manage inventory and ensure smooth operations
• Train and develop team members
• Handle customer inquiries and complaints
• Ensure compliance with health and safety regulations
• Contribute to the success of the store

Requirements

Must be able to work flexible hours, including weekends and evenings

• High school diploma or equivalent
• Valid driver’s license and reliable transportation (if required)
• Ability to lift up to 50 pounds
• Pass a background check

Qualifications

Preferred qualifications:

• Associate's degree in Business Administration, Management, or related field
• Experience in a fast-paced, high-volume environment
• Experience with point-of-sale systems

Skills

Excellent communication and interpersonal skills

• Customer service orientation
• Problem-solving abilities
• Time management and organization skills
• Leadership and mentoring skills

Benefits

• Medical, dental, and vision insurance
• Basic and supplemental life insurance
• Short-term and long-term disability
• Paid parental leave
• Family expansion reimbursement
• Additional pay for holidays
• Discounted company stock program (S.I.P.)
• Starbucks equity program (Bean Stock)
• Incentivized emergency savings
• Financial well-being tools
• Upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan
• Access to backup care and DACA reimbursement
• Compliance with state and local laws regarding employee leave benefits

Pay

The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity.

Schedule

Flexible hours, including weekends and evenings