Shift Manager, Sportsbook

Key Responsibilities & Accountabilities

• Support the creation of an operational plan for operating and maintaining a Retail Sportsbook in a casino environment on a day-to-day basis
• Ensure vigilance and control against all regulated areas of the Retail Sports Betting business
• Foster and manage relationships with existing casino stakeholders & HRCC to enhance the success
• Execute strategies and opportunities from HRCC to introduce a Sportsbook product to the brands existing customer base
• Leverage analytics to provide insights, make recommendations to reach players in new ways, and create value at the casino property
• Develop and coach a team including Sportsbook Supervisor(s) and Sportsbook Agent(s)
• Liaise with customer base in-person to provide product education and develop loyal relationships
• Work with HRCC Risk Management team in the monitoring Sportsbook risk and liability
• Collaborate with the Compliance Department to ensure product and operating procedures are compliant with all regulations, including ICS, SOPs, AML, Title 31, etc.

Measures Of Performance

• Delivery of performance metrics against defined Retail accounts, both Hard Rock and Business to Business
• Strategic initiatives execution as directed within schedule, budget, and quality requirements
• Timeliness of identification / appropriate escalation of issues for resolution
• Demonstration of values and behaviors consistent with Hard Rock values
• Compliance with regulatory and legal requirements

Capabilities

• Experience working both independently and in a team-oriented, collaborative environment
• Adjust and efficiently react to shifting priorities, demands, and timelines through analytical and problem-solving capabilities
• Flexible during times of change, and the ability to work at speed
• Effective prioritization and execution of tasks in a fast-paced environment
• Hands-on and can learn the category and support the broader Retail business and its stakeholders across Retail Sportsbook operations
• Exceptional communication/ problem solving skills to clearly articulate ideas, frame problems and offer solutions with both internal and external customers
• Data driven and results focused
• Strong communicator and collaborator
• Proactive, passionate, and demonstrates strong leadership skills
• Exceptional written and verbal communication skills
• Self-motivated, self-directed, and exhibits strong attention to details
• Able to stand or walk for long periods of time and work in a loud, smoking environment
• Flexibility to oversee operations 24/7 and be on call and available to work flexible hours including nights and weekends

Qualifications, Experience & Additional Requirements

• 3+ years’ experience in Gaming and/or Sportsbook related management roles
• Understand sports wagering terminology and products as well as managing customer expectations
• Obtain and maintain all licenses/certifications per Federal and State Regulations
• Successfully pass background check
• Successfully pass drug screening
• At least twenty-one (21) years of age
• Prior experience opening new properties/outlets strongly preferred
• Currently located in or willing to relocate to the Cincinnati metropolitan area