Shift Manager - Slots

Responsibilities

• Supervises overall staff performance as it pertains to gaming procedures, game security and compliance with Video Lottery Regulations on assigned shift.
• Performs all administrative duties necessary for the efficient operation of the shift.
• Oversee schedules for Supervisors, Lead Ambassadors, Ambassadors and the Gaming Technicians for assigned shift.
• Responsible for enforcing Operations operating procedures for Supervisors, Lead Ambassadors, Ambassadors, the Gaming Technicians and support staff.
• Practices, observes and enforces safety rules and regulations while looking out for the welfare of the customer.
• Signs checks for hand paid jackpots.
• Responsible for opening/closing of each shift, including the issuance and accountability of all keys, data system cards, tools and radios.
• Maintains departmental personnel records and daily log.
• Investigates player complaints and determines basis of grievance.
• Reviews taxable jackpot transactions to ensure accurate information.
• Interacts with customers and employees during their assigned shift to ensure that the team is always pleasant while being efficient and effective.
• Responsible for the timely implementation of all procedural changes.
• Responsible for the supervision of department staff.
• Ensures that all equipment is in good working order.
• Implements and evaluates new programs designed to improve daily operations.
• In the absence of the VP/General Manager, AVP, and Director-Slot Operations, the Slot Shift Manager is the final authority on assigned shift.
• Prepares statistical data as requested.
• Affords assistance to Surveillance and Security in keeping undesirables and juveniles out of the casino.
• Affords assistance to the Ambassadors in preparing W2-G forms for jackpot wins of $1,200 and above.
• Affords assistance in accurately completing the meter reset slip on all progressive meter jackpots.
• Hires, coaches, and counsels subordinate employees.
• Oversees and ensures the timely completion of employee evaluations.
• Counsels and ensures that employees work safely and follow all safety rules.
• Performs other duties as assigned.

Qualifications

• Must have a high school diploma or equivalent.
• Must have a minimum of 3 years of experience in a similar position.
• Must have a valid driver's license.
• Must have a thorough understanding of video lottery regulations.
• Must have excellent communication and interpersonal skills.
• Must have a strong ability to manage multiple tasks simultaneously.
• Must have a strong knowledge of safety regulations and procedures.

Skills

• Strong leadership and supervisory skills.
• Excellent communication and interpersonal skills.
• Ability to manage multiple tasks simultaneously.
• Thorough understanding of video lottery regulations.
• Strong knowledge of safety regulations and procedures.

Benefits

• 30 consecutive days of free rides for new hires with DART and earn reimbursements via Delaware Commute Solutions.
• Starting Compensation: $55,000.00/yearly.

Pay

• $55,000.00/yearly.

Schedule

• Must be available to work weekends, holidays, and nights as scheduled.