Shift Manager - Security

Essential Functions

• Ensure consistent high-quality service to all team members and guests.
• Set and maintain guest service standards and ensure team members perform those standards to achieve a favorable gaming experience for guests.
• Manage overall performance of security and transportation departments to ensure protection and safety of team members, guests, and casino assets.
• Guide other departments in planning, recommending, and implementing any and all security programs as needed.
• Develop and implement procedures for denying entry to gaming floor to underage or intoxicated individuals and disassociated persons (DAPs).
• Develop and manage the departmental budget, including capital expenditures.
• Monitor staffing levels to ensure budgetary compliance.
• Complete all government reporting.
• Manage escalated guest service issues appropriately and discreetly.
• Have knowledge of guest alcohol limitations and company policy and procedure regarding limitations.
• Communicate pertinent information to senior staff, surveillance, or other necessary team members that is important to the operation of the casino.
• Interview, hire, and train team members; plan, assign, and direct work; appraise performance; reward and discipline team members; address complaints and resolve problems.
• Must meet attendance guidelines and adhere to departmental and company policies.
• Ensure satisfaction to guests.
• Follow lawful directions from supervisors.
• Uphold the company’s non-disclosure and confidentiality policies and agreements.
• Interact well with others and be a positive influence on team member morale.
• Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change.

Responsibilities

• Working Environment & Physical Effort

• The hospitality industry is a 24 Hour 365-day operation.
• This position will primarily be indoors under controlled temperatures.
• Occasional exposure to outdoor climates.
• Occasional: standing, walking, and lifting up to 50 pounds.
• Frequent: sitting, kneeling, reaching, pulling, pushing, and with repetitive movement of fingers, legs, arms, and hands.
• Speech and Vision abilities are required.

Target Salary Range

Target Salary Range: $54,000 - 56,000 per year