Shift Manager - (RT564)

Benefits

• Competitive pay and shift‑based incentives
• Career growth opportunities – many General and Co‑Managers started as Shift Managers
• Leadership development and hands‑on training
• Flexible scheduling to support work‑life balance
• Fast‑paced, people‑first environment where leadership matters
• Complete benefits package including medical, dental, vision, 401(k), paid time off (PTO), and more

Responsibilities

• Lead a Winning Team on Your Shift
  • Set a cheerful, can‑do tone that motivates the team
  • Provide clear direction and step in to assist with food service, stocking, cleaning, or cash handling
  • Coach team members in real‑time, offering guidance and support during every shift
  • Address guest concerns with empathy and professionalism, escalating when necessary
• Drive Operational Excellence
  • Train and guide the team to meet RaceTrac’s guest service, food safety, and cleanliness standards
  • Ensure proper execution of inventory, vendor check‑in, and promotional communication
  • Oversee key store processes including write‑offs, cash wrap, and compliance documentation
  • Lead shift‑change communication and ensure team alignment throughout the day
• Model Communication & Accountability
  • Relay important updates from leadership to shift associates
  • Monitor task completion and provide immediate feedback to drive results
  • Support a culture rooted in accountability, respect, and teamwork
  • Proactively step in during busy times or challenges, demonstrating strong leadership

Requirements

• 2–3 years of work experience (retail, restaurant, or food service preferred)
• 1+ years of leadership or supervisory experience (preferred)
• Comfort in fast‑paced, high‑volume, guest‑focused environments
• Ability to follow through on tasks and coach others to do the same
• Strong communication and team‑building skills
• High School Diploma or GED (in progress or completed)
• Ability to lift up to 50 lb and perform physical tasks without frequent breaks
• Willingness to obtain and maintain required permits (food handler, alcohol server, etc.)