Shift Manager - (RT396)

About the role

Shift Managers at RaceTrac set the tone for success—leading by example, empowering team members, and making every guest feel welcome. You’ll play a critical role in supporting store operations, driving performance, and developing future leaders in a fast-paced, team-oriented environment.

Benefits

• Competitive pay and shift-based incentives
• Career growth opportunities (many General and Co-Managers started as Shift Managers)
• Leadership development and hands-on training
• Flexible scheduling to support work-life balance
• Comprehensive benefits package including medical, dental, vision, 401(K), paid time off (PTO), and more

Responsibilities

• Lead a winning team on your shift by setting a cheerful, can-do attitude that motivates your team
• Provide clear direction and assist with food service, stocking, cleaning, or cash handling
• Coach team members in real-time, offering guidance and support during every shift
• Address guest concerns with empathy and professionalism, escalating when necessary
• Train and guide your team to meet RaceTrac’s guest service, food safety, and cleanliness standards
• Ensure proper execution of inventory, vendor check-in, and promotional communication
• Oversee key store processes including write-offs, cash wrap, and compliance documentation
• Lead shift change communication and ensure team alignment throughout the day
• Effectively relay important updates from the leadership team to shift associates
• Monitor task completion and provide immediate feedback to drive results
• Support a team culture rooted in accountability, respect, and teamwork
• Proactively step in during busy times or challenges to demonstrate leadership

Requirements

• 2–3 years of work experience (retail, restaurant, or food service preferred)
• 1+ years of leadership or supervisory experience (preferred)
• Comfort in fast-paced, high-volume, guest-focused environments
• Ability to follow through on tasks and coach others to do the same
• Strong communication and team-building skills
• High School Diploma or GED (in progress or completed)
• Ability to lift up to 50 lbs. and perform physical tasks without frequent breaks
• Willingness to obtain and maintain required permits (food handlers, alcohol server, etc.)

About RaceTrac

At RaceTrac, our people make the difference. Whether you’re working in a store, at our corporate office, or on the road, you’ll be part of a team that brings energy, innovation, and a passion for serving others every day. We support each other, celebrate wins big and small, and create opportunities for growth at every level. With four operating divisions—RaceTrac, RaceWay, Energy Dispatch, and Gulf—there’s always a new challenge to take on and a new path to pursue.