Shift Manager, Facilities

About the role

The incumbent in this position is responsible for organizing, supervising, and managing the daily operations, maintaining smooth and efficient cleaning operations in public areas. Incumbent is responsible for the repair and preventive maintenance activities repair unit at property.

Responsibilities

• Creates an atmosphere that induces guests to make Hard Rock Casino Northern Indiana their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
• Responsible for leading a team of skilled and semi-skilled team members to ensure the overall maintenance and cleaning of the facility meets the high standards established by the organization.
• Approves work schedules and assigns projects for facilities maintenance and environmental services to ensure maintenance and cleaning standards are met.
• Performs duties such as coaching, mentoring, corrective counseling, motivation of staff, interviewing for hiring, establishing training programs and conducting training.
• Conducts team member evaluations.
• Conducts periodic inspections of the facility to ensure quality and production standards are adhered to.
• Maintain and apply knowledge of applicable fire, health, safety, and environmental standards, as well as relevant state, local, and national codes.
• Ensure staff are properly trained.
• Enters and documents all work into CMMS program.
• Makes necessary adjustments to staffing to ensure productivity is maximized and properly utilized.
• Operates and makes changes to a Building Automation System.
• Ensures preventive maintenance work is completed in accordance with schedules.
• Covers and coordinates with contracted workers to ensure work is completed in accordance with service agreements or defined scope.
• Conducts detailed public area inspections to ensure adherence to quality and production standards and to identify problems.
• Coordinates and oversees maintenance and modification projects with appropriate department head to ensure minimal guest interruption.
• Prepares reports as required.
• React in a timely manner to emergency situations. Resolves guest issues to ensure total customer satisfaction.
• Participates in the development and reconciliation of departmental operating and capital budgets.
• Participates in meetings as required.

Requirements

• Education and/or experience requirements: High School Diploma, trade school certificate, or Associate Degree preferred. 1 to 3 years of experience in commercial / industrial facilities maintenance and/or housekeeping, janitorial supervisory experience. 1 to 3 years of experience in a hospitality/gaming environment is preferred.
• Additional requirements: Must obtain and maintain all licenses / certifications per Federal, State, and Indiana Gaming Commission. Must successfully pass background check. Must successfully pass drug screening. Tow Motor license and Lift Truck Certification preferred. Must be twenty-one (21) years of age. Must be able to work holidays and weekends, as well as flexible shifts.
• Knowledge: Knowledge of regulatory requirements, supervisory/management duties, leadership skills, knowledge hand and power tools and testing equipment, knowledge of cleaning equipment and processes, management and interpersonal skills, basic mechanical aptitude, ability to motivate others, and budget preparation. Previous experience with computerized maintenance management systems preferred. Previous experience working with Building Automation Systems preferred.
• Skills: Ability to be flexible to work varying shifts and time schedules as needed, communicate effectively with all levels of employees and guests, train team members as required, remain calm in a hectic, fast-paced atmosphere, present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance, work with a wide range of power tools, saws, drills, planers, and air tools as well as basic hand tools, review and comprehend all necessary documentation, ability to read blueprints, occasionally work in high, precarious places such as on roofs or scaffolding, respond to service calls in efficient manner.

Qualifications

This knowledge and these abilities are typically acquired through a High School Diploma, trade school certificate or Associate Degree preferred. 1 to 3 years of experience in commercial / industrial facilities maintenance and/or housekeeping, janitorial supervisory experience. 1 to 3 years of experience in a hospitality/gaming environment is preferred.