Shift Manager Cage

Position Overview

The Shift Manager Cage directs and supervises Cage personnel in the performance of their duties for a specified shift; and ensures that all accounting activities in the Cage/Credit Department is performed accurately and efficiently, in accordance with all applicable laws, rules and regulations of the Gaming Commission, Federal Police, and established policies, procedures and control during their shift.

Essential Functions

• Approves check cashing requests within a specified amount.
• Manages and maintains custody of coin, currency, checks and records of cage transactions on shift.
• Approves credit for guests within his/her limits of authority, ensures that the collection and distribution of necessary credit information is handled accurately, efficiently and discreetly.
• Develops, implements and directs departmental procedures which enable the Cage/Credit Department to function more effectively.
• Ensures the integrity of all financial data produced by employees under his/her span of control.
• Maintains strict confidentiality of internal activities.
• Facilitates the flow of information throughout the property, by organizing and presiding over regularly scheduled meetings with all employees under his/her span of control.
• Absorbs full responsibility for the cage in the absence of the Cage Manager.
• Maintains meticulous security of keys, radios and any other devices issued to them and complies with company safety standards.
• Administers supervisory responsibilities in accordance with the Companies and Departments policies and procedures.
• Ensures effective recruitment, hiring, training, recognition, coaching and counseling and other personnel related matters are being handled appropriately throughout assigned departments.
• Performs other tasks as assigned.

Core Competencies

• Demonstrates consistent regard and dedication to guests, vendors, colleagues and the Company by being engaged, interested and productive.
• Demonstrates a working knowledge of our marketplace; actively and collaboratively assists in building the best practices necessary for the Company’s success.
• Demonstrates an understanding of the impact actions and decisions have on the Company both financially and on guest relations.
• Demonstrates the initiative to present new ideas and perspective to create positive results.
• Exhibits respectful consideration of viewpoints, situations and others.
• Puts the guest at the forefront of every decision.

Essential Requirements

• Ability to access and input information into a computer.
• Ability to complete basic mathematical computations.
• Ability to establish and maintain effective working relations with staff.
• Ability to diplomatically relate to the public and attend to complaints.
• Ability to understand guest service needs.
• Availability to work various shifts with multiple start times.
• Must be able to bend and twist.
• Must be able to perform opening, dropping, filling, closing and maintenance of all equipment utilized by the cage operations.
• Have a complete understanding of Departmental, company and New York State Gaming Commission rules and regulations that apply to the position.

Knowledge/Work Experience

• Must be 21 years or older.
• High School Graduate or GED.
• Five (5) years of progressive banking experience, preferably in a gaming environment with three (3) years in a supervisory capacity.

Physical Demands

• Regularly required to talk or hear.
• Regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls.
• Occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, stretch, bend, kneel, crouch, or crawl.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Moderate physical ability such as lift or maneuver at least fifty (50) pounds, and prolonged standing during the shift.

Work Environment

• The noise level in the work environment varies.
• When on the casino floor, the noise level increases to loud.
• When on the casino floor or other designated areas may be subjected to tobacco smoke.
• Must be able to handle intoxicated guests in a professional manner.
• Due to the unpredictable nature of the hospitality/entertainment industry, Team Members must be able to work varying schedules to reflect the business needs of the property.