Shift Manager

Essential Functions

• Ensures the restaurant team is properly trained for prepping, cooking, packaging and serving food for our guests in a timely fashion.
• Ensures that the prepared food product meets operational, food safety and brand standards.
• Manages food flow, ordering, receiving, storing and servicing to ensure high quality product, proper portioning and low waste.
• Counsels restaurant team on operational standards and takes corrective action as necessary.

Accountability

• Maintains a fun, fast-paced atmosphere for our employees and guests.
• Greets guests by stating, “Welcome to Moe’s!”
• Ensures 100% guest satisfaction in areas of quality, service and cleanliness.
• Takes corrective action as necessary.

Sanitary Practices

• Enforces sanitary practices for food handling, general cleanliness and maintenance of exterior, kitchen and dining areas.
• Ensures compliance with food safety and brand standards.
• Ensures proper security procedures are in place to protect guests, employees and assets.
• Responsible for guest and employee safety to reduce injury or accidents.

Professionalism

• Maintains a professional image including punctuality, cleanliness, uniform and appearance standards.

Company Values

• Consistently exhibits the actions/behaviors which best demonstrate the company values; perform all other tasks as directed by the company leadership team to include all restaurant management and their assigned representatives.

Other Duties

• Always represent Moe’s and Quality Fresca, LLC as a professional in every aspect of performance.

Education And Work Experience

• High school diploma or equivalent preferred.

Knowledge, Skills, And Abilities

• Quality guest services skills
• Quality communication skills to multiple audiences
• Effective shift management skills
• Computer skills
• Self-disciplined and leadership skills
• Adherence to company core values – Quality Way

Physical And Cognitive Requirements

• While performing the duties of this job, the employee is regularly required to communicate clearly, move, and remain in a stationary position.
• The employee must occasionally transport and/or move up to 50 pounds.
• The employee must regularly be able to detect, perceive, identify, recognize, judge, inspect, estimate, observe, and assess items, information, and objects in an office or remote office setting; or restaurant environment.

Work Environment

• The noise level in the work environment is usually moderate.