Shift Manager

About the role

The role involves leading shifts in a McDonald’s restaurant operated by an independent franchisee. This franchisee is a separate entity from McDonald’s USA and is solely responsible for employment matters.

Responsibilities

• Lead shifts every week, ensuring customers receive a fast, accurate, and friendly experience.
• Provide leadership to crew and other managers during a shift to maintain high Quality, Service, and Cleanliness standards.
• Monitor performance during the shift, take necessary actions to ensure compliance with McDonald’s standards, and manage safety and security.
• Communicate with the next Shift Manager to prepare them for their shift and help them run a successful shift.
• Meet targets during your shift and assist in meeting departmental goals.
• Ensure food safety protocols are followed.
• Manage internal communication, inventory management, daily maintenance, and cleanliness.
• Manage crew quality, food production, and exceptional customer service.
• Manage safety and security aspects of the shift.
• Responsible for scheduling and managing staff.
• Train new employees and existing staff.

Requirements

• Previous leadership experience, preferably within a restaurant, retail, or hospitality environment.
• A positive attitude and a willingness to work in a fast-paced environment.
• A flexible schedule and the ability to adapt to the demands of the job.
• Must be 18 years or older to qualify as a manager in a corporate-owned McDonald’s restaurant.

Benefits

• Paid vacation time.
• Opportunities for education through Archways to Opportunity, including the potential to earn a high school degree, college tuition assistance, and English classes as a second language.
• Access to a group health insurance plan with an owner contribution.
• Eligibility for a nationwide employee discount.
• Free meals provided during shifts.