Shift Manager

About the role

The role involves leading shifts in a McDonald’s restaurant operated by an independent franchisee, not McDonald’s USA. As a Shift Manager, responsibilities include ensuring quality, service, and cleanliness, managing inventory, maintaining safety and security, and training staff.

Responsibilities

• Leading shifts to ensure customers receive a fast, accurate, friendly experience
• Making plans for each shift and monitoring performance
• Taking actions to ensure team meets McDonald’s standards
• Monitoring safety, security, and profitability
• Communicating with the next Shift Manager to prepare them for their shift
• Maintaining food safety, internal communication, inventory management, daily maintenance and cleanliness
• Managing crew and ensuring quality food production
• Providing exceptional customer service
• Ensuring compliance with safety and security protocols
• Scheduling staff and helping departments meet their goals

Requirements

• Previous leadership experience, preferably in a restaurant, retail, or hospitality setting
• Positive attitude and ability to work in a fast-paced environment
• Flexible schedule and willingness to work in a dynamic, energetic atmosphere
• At least 18 years old to qualify as a manager in corporate-owned McDonald’s restaurants

Qualifications

While not explicitly listed, qualifications typically include strong communication skills, problem-solving abilities, and the ability to manage multiple tasks efficiently.

Skills

Essential skills include leadership, teamwork, multitasking, and adaptability. Proficiency in Microsoft Office and familiarity with restaurant management systems are beneficial.

Benefits

• 15-25 days paid vacation
• 10 paid holidays and 8-week sabbatical every 10 years
• Education through Archways to Opportunity including opportunities to earn a high school degree, college tuition assistance, and English classes as a second language
• Medical, dental, and vision coverage
• Pre-tax flexible spending accounts
• Short- and long-term disability, life, and accident insurance
• Paid leaves of absence
• Service awards
• Employee Resource Connection
• Adoption assistance
• Matching gifts program

Pay

Competitive pay is offered based on experience and qualifications.

Schedule

Shifts are typically scheduled based on the needs of the restaurant and the individual’s availability. Flexible scheduling is encouraged to accommodate personal commitments and professional development.