Shift Manager

About the role

Managers lead shifts every week, ensuring customers receive a fast, accurate, and friendly experience. They provide leadership to crew and other managers during a shift to maintain high standards of quality, service, and cleanliness. Shift Managers handle various tasks such as shift planning, performance monitoring, safety and security oversight, and communication with the next shift leader.

Responsibilities

• Plan and monitor shifts to ensure customer satisfaction and operational efficiency.
• Maintain high standards of quality, service, and cleanliness.
• Ensure compliance with McDonald’s standards and internal policies.
• Communicate effectively with the team and the next shift leader.
• Manage inventory, daily maintenance, and crew scheduling.
• Meet and exceed performance targets and department goals.
• Handle food safety and internal communications.
• Train and develop team members.

Requirements

• Previous leadership experience, preferably in a restaurant, retail, or hospitality setting.
• Positive attitude and ability to work in a fast-paced environment.
• Flexible schedule and willingness to adapt to the demands of the job.
• Ability to communicate effectively and manage a team.
• At least 18 years old.

Qualifications

While not specified, candidates should possess the necessary skills to manage a shift, including strong leadership abilities, excellent communication skills, and the ability to handle multiple tasks simultaneously.

Skills

Effective communication, problem-solving, and time management skills are crucial. Candidates should also be able to work independently and as part of a team.

Benefits

Shift Managers at a McDonald’s Corporate owned restaurant are eligible for a range of benefits including:

• Education through Archways to Opportunity, including opportunities to earn a High School degree, college tuition assistance, and English classes as a second language.
• Medical, dental, and vision coverage.
• Short- and Long-Term Disability, life, and accident insurance.
• Service awards.
• Employee Resource Connection.
• Adoption assistance.
• Matching gifts program.

Pay

Competitive pay is offered based on experience and qualifications.

Schedule

Shifts are typically scheduled weekly, with flexibility in hours to accommodate personal commitments.