Shift Manager

About the role

The role involves leading shifts in a McDonald’s restaurant, ensuring high-quality service, cleanliness, and adherence to McDonald’s standards. Shift Managers are responsible for various tasks including planning shifts, monitoring performance, managing inventory, maintaining cleanliness, and training staff.

Responsibilities

• Leading shifts to deliver a fast, accurate, and friendly customer experience
• Making decisions to ensure quality, service, and cleanliness during shifts
• Communicating with the next Shift Manager to prepare for their shift
• Meeting targets and helping departments achieve their goals
• Ensuring food safety, internal communication, inventory management, daily maintenance, and cleanliness
• Managing the crew and addressing any issues that arise
• Providing exceptional customer service and maintaining safety and security
• Scheduling staff and managing their availability
• Training new and existing staff members

Requirements

• Previous leadership experience, preferably in a restaurant, retail, or hospitality setting
• A positive attitude and a willingness to work in a fast-paced environment
• Ability to manage a team and handle multiple responsibilities
• Flexible schedule and a commitment to the role
• At least 18 years old to qualify as a manager

Qualifications

While not explicitly stated, qualifications typically include strong communication skills, ability to work independently, and a high school diploma or equivalent.

Skills

Essential skills include leadership, teamwork, problem-solving, and customer service. Previous experience in a similar role is preferred.

Benefits

• 15-25 days paid vacation
• 10 paid holidays and 8-week sabbatical every 10 years
• Education through Archways to Opportunity including opportunities to earn a High School degree, college tuition assistance, and English classes as a second language
• Medical, dental, and vision coverage
• Pre-tax flexible spending accounts
• Short- and Long-Term Disability, life, and accident insurance
• Paid leaves of absence
• Service awards
• Employee Resource Connection
• Adoption assistance
• Matching gifts program

Pay and Schedule

Details on pay and scheduling are not provided in this posting. Contact the franchise organization for more information.

Schedule

Shifts are typically scheduled based on the needs of the restaurant and the preferences of the employee. Contact the franchise organization for details.