Shift Manager

Shift Manager

Benefits

• Pay raises granted up to 4 times per year
• Holiday Pay
• Paid Time Off
• Bonus
• Potential Employee Meals
• Medical, dental, and vision insurance
• Basic Life and AD&D insurance
• Voluntary Life and AD&D insurance
• 401K
• 30% off Employee Discount
• College Tuition Reimbursement

Responsibilities

• Open and close registers for staff members, count register drawers, and resolve cash overages and shortages
• Ensure the shift is staffed
• Develop and assign tasks to staff members, oversee completion of tasks
• Resolve customer issues and approve exceptions to policy for coupons, returns, etc.
• Train new hires and create development opportunities for experienced staff members
• Provide recognition and constructive feedback throughout the shift as appropriate
• Oversee daily operations of the shift, ensuring smooth and efficient service
• Manage and lead a team of employees, providing guidance and support
• Train new employees on company policies, procedures, and standards
• Maintain cleanliness and sanitation standards in the kitchen and dining area
• Collaborate with other shift managers to ensure consistent operations across all shifts
• Implement and enforce safety protocols to create a safe work environment
• Taking action to ensure the crew are meeting McDonald's standards
• Planning for each shift, monitoring performance during all shifts
• Communicating well with crew members, other shift managers, and General Manager
• Responsible for meeting targets during shifts and helping with assigned departments
• Manager Requirements

Requirements

• 1-3 years of experience in a retail setting
• Demonstrated ability to deliver excellent customer service
• Strong verbal and written communication skills
• Ability to make decisions quickly and confidently based on company policies and practices
• Experience with organizing and assigning shift tasks and holding staff members accountable for completion

Qualifications

• QSR experience or similar role is preferred
• 2-3 years QSR restaurant experience (McDonald's a plus!)
• Available to work weekends
• Valid driver's license and reliable transportation
• Strong leadership skills with the ability to motivate and inspire a team
• Excellent communication and interpersonal skills for effective team management
• Experience with organizing and assigning shift tasks and holding staff members accountable for completion
• Ability to multitask, prioritize tasks and work well under pressure
• Strong customer service skills

Personal Message from Our Local Owner - Katie Blankenship

Hi! I’m Katie Blankenship, local Owner/Operator of GoldenT Inc., and I first want to say how excited I am that you’re considering joining our team. I am a proud second-generation McDonald’s owner, following in the footsteps of my mom. After graduating from Loveland High School and the University of Tennessee, I was accepted into McDonald’s Next Generation Owner Program and spent six years training before becoming an approved Owner/Operator in 2008. Choosing McDonald’s was the best career decision of my life. I love the fast-paced, ever-changing world of this business — and most of all, I love watching people grow. Everything we do is based on the following values that are very important to me: Safety First. Always. The safety of our team members and guests is our #1 priority. We are committed to providing a safe, respectful environment for everyone — no exceptions. You Have a Voice. At GoldenT Inc., you hold the cards to your future. If you have the desire and performance to grow, we will invest in your development. My goal is to have the best-trained crew and managers in the industry. Customer Experience Matters. Every shift counts. Being on time, in uniform, smiling, and bringing a positive attitude are key to delivering a top-notch experience. We take pride in excellence — because our guests deserve it. If my philosophies match what you’re looking for in an employer, I encourage you to apply. 1 in 8 Americans have worked at McDonald’s. Become a 1 in 8 — like me. — Katie Blankenship Owner, GoldenT Inc.