Shift Manager

About the role

The role involves leading shifts in a McDonald’s restaurant owned and operated by an independent franchisee. This franchisee is a separate entity from McDonald’s USA, meaning the franchisee is responsible for all employment matters, including hiring, firing, discipline, supervision, staffing, and scheduling.

Responsibilities

• Lead shifts every week, ensuring customers receive a fast, accurate, and friendly experience.
• Provide leadership to crew and other managers during a shift to maintain high Quality, Service, and Cleanliness standards.
• Maintain safety, security, and profitability during the shift.
• Communicate with the next Shift Manager to prepare them for their shift.
• Meet targets during your shift and assist in meeting departmental goals.
• Manage inventory, daily maintenance, and cleanliness.
• Ensure exceptional customer service.
• Manage crew effectively.
• Manage food safety protocols.
• Train new employees as needed.

Requirements

• Previous leadership experience, preferably in a restaurant, retail, or hospitality setting.
• A positive attitude and a willingness to work in a fast-paced environment.
• Ability to manage a team and handle multiple responsibilities.
• Must be 18 years or older to be considered for this role.

Qualifications

While not specified in the job posting, typically qualifications might include a high school diploma or equivalent, strong communication skills, and the ability to work flexible hours.

Skills

Essential skills include leadership abilities, customer service proficiency, and the ability to manage a team efficiently.

Benefits

Shift Managers at a McDonald’s Corporate owned restaurant are eligible for a range of benefits, including:

• Education through Archways to Opportunity, including opportunities to earn a High School degree, college tuition assistance, and English classes as a second language.

Pay

Competitive pay is offered for this role.

Schedule

Flexible scheduling is available, allowing you to pursue education and personal interests while working at a McDonald’s restaurant.

Additional Info

By applying for this position, you are applying to work at a restaurant owned and operated by an independent franchisee, not McDonald’s USA. The franchisee is a separate company and employer, and any information provided in your application will be forwarded to them. McDonald’s USA will not receive a copy of your application and will have no involvement in employment decisions.